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Personal Banker I (Part Full-time

at Central National Bank Kansas in Kansas (Published at 25-06-2020)

Job Advertisement:
ROLE: To develop and enhance customer relationships by: processing transactions including paying and receiving cash and other negotiable instruments; serving as the primary point of contact for new accounts and consumer loans; identifying opportunities for additional business; and delivering superior customer service while adhering to operational, technical, and regulatory requirements.
POSITION FUNCTIONS :
Will act as point of sale and service for the delivery of bank products and services.
Maintain effective level of product/program knowledge to determine a current or prospective customer?s financial needs and promote and/or sell appropriate bank product and/or service.
Actively assess and solicit business through new and existing relationship management.
Handle customer problems with professionalism, directing more complex issues seamlessly to management.
Ensure knowledge of compliance with Standard Operating Procedures to satisfy operational, technical, and regulatory requirements.
Comprehend and cross-train on all retail functional areas, services and products.
Other duties as assigned by management.
POSITION STANDARDS :
Qualified applicants should possess six months to two years of customer service and/or retail related experience, enjoy working in an in-store branch and demonstrate the drive to assess and resolve customer requests in a professional, timely and accurate manner. Additionally, this person should thrive on promoting the Bank?s different products/services and exhibit excellent customer service and communication skills (oral, written and listening). Open availability is preferred.


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