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Field Services Intern Full-time

at Apogee Telecom in Arizona (Published at 09-12-2018)

Part-time, Internship

We?re Apogee. Nice to meet you. At our core, we?re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today?s technology-savvy generation.

We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

As our Field Service Intern, you will be a vital part of our client's service organization and will have the opportunity to be mentored and guided by the on-site Field Services Representative (FSR).

This role will have direct interaction with customers, as well as the support and network operations teams. This position will assist the FSR on a part-time basis with off-campus property management, students, and residents at Schreiner University. You will assist with maintenance and operational support for data, network core and distribution equipment. We highly encourage acquiring certifications and supplemental training material can be provided.

Here?s your job:

  • Provide exceptional service to customers
  • Work with FSR to address end-user and network escalations
  • Perform weekly network testing
  • Perform monthly maintenance of network equipment
  • Work with FSR to coordinate client activities (e.g. move-in)
  • Monitor, investigate and retire equipment alarms
  • Generate reports as required
  • Other documentation and administrative duties as requested

Minimum Qualifications

  • Honest
  • Dependable
  • Self-motivated
  • Basic understanding of networking and multiple operating systems
  • Enrolled in a degreed program at an accredited college/university.
  • Ability to operate under minimal supervision
  • Ability to work logically and methodically to resolve service issues under direction from NOC
  • Excellent written and spoken communication skills (ability to communicate comfortably with college students, dormitory employees, university officials, and owners and management of properties)
  • Business professional manner and presentation in a variety of scenarios (from changing a switch in a data closet to meeting with University officials or property owners)

Preferred Qualifications

  • Excellent relationship building skills
  • Currently studying for an IT degree
  • Experience with IT
  • Certifications such as Net+

Physical demands. Candidates should be able to lift up to 50 lbs. and climb a ladder. Position involves lots of walking.

Driving Requirements. This role requires you to maintain a valid driver?s license for the purposes of using your own vehicle for work purposes.

EEO Statement:

Apogee provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apogee complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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