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Onsite Support Technician - Cox Health Full-time

at Cerner Corporation in Missouri (Published at 13-10-2018)

As an Onsite Support Technician you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a member on this team you will also install, configure, and update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.


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