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Account Manager (FTE) (Dallas) Full-time

at Brand Protection Agency, LLC in Texas (Published at 11-10-2018)

We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our clients. You will be responsible for developing long-term relationships with your portfolio of assigned clients, connecting with key business executives and stakeholders. You will be the liason between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.


Responsibilities


  • Operate as the lead point of contact for any and all matters specific to your clients
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with customer contacts
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to customers
  • Forecast and track key account metrics
  • Identify and grow opportunities within account and collaborate with sales teams to ensure growth attainment
  • Assist with high severity requests or issue escalations as needed

Requirements

  • 3+ years of account management or other relevant experience preferably with similar technologies
  • Demonstrated ability to communicate, present, and influence effectively via webinar session, email, and phone
  • Working knowledge of MS Office, ability to adapt quickly, and adept at learning new software
  • Experience in developing trusted customer relationships and delivering on commitments
  • Excellent attention to detail and proven time management skills
  • BA/BS degree or equivalent


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