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Make Ready Coordinator Full-time

at Progress Residential in Tennessee (Published at 14-09-2018)

Overview

The Make Ready Coordinator’s primary responsibility is to schedule and track all initial renovations and ongoing unit turns as well as manage the flow of information between the Acquisitions, Renovations Turns and Service, HOA, Utilities and Property Management departments. The Make Ready Coordinator regularly monitors and tracks project volume and load balances between internal field teams and vendors to ensure high-quality and timely completions. The Make Ready Coordinator position plays a critical role in compressing construction cycle times and administering the seamless transition of rent ready units to the Leasing and Property Management teams.

ESSENTIAL FUNCTIONS

  • Monitors Closing and Move-Out reports; configures and inputs property characteristics into a scoping application used by Make Ready Supervisor to evaluate and develop cost and labor estimates for properties
  • Reviews Estimates for accuracy and completeness; uploads Estimates into workflow management system
  • Ensures the Acquisitions Analyst has the necessary information within the Estimate to perform pre-acquisition due diligence as required on new acquisitions.
  • Assists and facilitates communication between Acquisitions Analyst and Estimators to ensure proper scoping as required on new acquisitions.
  • Schedules all make ready activities required to prepare a home as rent ready including:

In house Make Ready Technician or contracted work Pest control, landscaping, painting, flooring, cleaning and pool work as needed.

  • Assists with assigning Scopes-of-Work / Estimates to approved vendors within assigned market
  • Provides contractors with approved scopes-of-work so that they can commence work
  • Ensures the timely and accurate input of all information (e.g. budgets, completion dates, etc.) into workflow management systems
  • Reviews and codes invoices and submits for approval
  • Ensures all steps are taken to leverage negotiated pricing for materials and labor within assigned market
  • Works with Contract Coordinator to onboard local vendors onto Progress Residential’s platform; ensures all required documents are properly filled out and submitted for review
  • Assists in creation and circulation of weekly, monthly, quarterly and annual reporting by making sure all information pertaining to duties is accurately reported or updated.
  • Raises issues or make ready delays to Service Director or Make Ready Manager

QUALIFICATIONS

  • High School Diploma and/or 3 years equivalent work experience
  • Knowledge of the residential Building/Remodel construction industry a plus
  • Excellent oral and written communication skills; highly organized
  • Ability to hold outside vendors accountable to project timelines
  • Proficient in MS Office suite of products, including Excel
  • Salesforce experience strongly preferred
  • Yardi experience strongly preferred
  • Ability to work in a fast-paced environment

We don’t just invest in homes. We invest in communities that you can call home.

Progress Residential® is one of the largest providers of high quality single-family rental homes in the United States. With more than 20,000 homes in the country’s fastest-growing markets, we are committed to making the home rental process easy and enjoyable.

At Progress Residential®, we roll out the red carpet for our future and current residents. We treat them like VIPs – and we are serious about customer satisfaction. Providing good customer service is not only important to external stakeholders, but internally to our co-workers as well. Whether we’re working with our residents, investors or fellow employees, our mission is to provide the highest quality service through professionalism, integrity and responsiveness.

Are you ready to progress your career? Join our corporate office in Arizona or become a member of our regional teams in Arizona, Nevada, Texas, Indiana, Tennessee, North Carolina, Florida or Georgia. Just as we have a home for every lifestyle, we have a career for every passion.

Closing Statement
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v

Responsibilities

ESSENTIAL FUNCTIONS

  • Provides daily direction and communication to employees so that initial and make ready turns are completed in a timely, efficient, and cost effective manner ensuring KPI’s are met.
  • Monitors cycle times, workflows and the overall productivity and efficiency of Make Ready Coordinators.
  • Manages and monitors direct reports.
  • Performs ongoing training of team on newly developed process and procedures. Educates and promotes best practices. Coordinate skill and process based training for associates as needed
  • Creates and continuously evaluates processes and procedures. Responsible for suggesting methods to improve operations, efficiency, and service to internal and external customers
  • Creates and maintains daily, weekly and monthly metrics for the department and team.
  • Analyze key metrics, daily & weekly reports, and performance indicators to identify areas of focus and/or necessary improvements.
  • Monitors workflows and tasks for accuracy and completeness.
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Ensures team members have appropriate training and other resources to perform their jobs
  • Works with VP of Renovations and Turns to ensure all escalated issues are researched and resolved.
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
  • Proactively identifies root causes of issues and makes recommendations for process improvements future state.
  • Assists in creation and circulation of weekly, monthly, quarterly and annual reporting.
  • Oversees scheduling of periodic and workflow triggered tasks and services.
  • Assists in special projects or assignments as needed by the business.
  • Raises issues or make ready delays to VP of RTS, Regional Service Director, Service Director or Make Ready Manager as appropriate.

QUALIFICATIONS

  • Experience managing employees in a fast paced, results driven environment.
  • Preferred education – 4 year college degree and/or 3 years equivalent work experience
  • Knowledge of the residential Building/Remodel construction industry a plus
  • Excellent oral and written communication skills; highly organized
  • Experience working with Salesforce and Customer Relationship Management Systems (CRM) – (Preferred)
  • Proficient with MS Office, Outlook and Internet applications
  • Salesforce experience strongly preferred
  • Strong customer service skills.
  • Ability to work in a fast-paced environment

What you can expect from us:

Progress Residential® offers all of the financial and non-financial incentives you’d expect from an innovative property management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
  • We offer competitive compensation, including a performance-based bonus, depending on your role.
  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, paid parental leave, paid time off, 9 paid holidays and 1 “you earned it” day.

Closing Statement
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.


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