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Sr. Telecommunications Analyst Full-time

at Digital Direction in Illinois (Published at 12-09-2018)

This position is responsible for supporting the Operations and Sales groups, working with internal staff in an administrative capacity.

Company Overview:
Welcome to Digital Direction, your source for Outsourced Telecom Management.

We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Outsourced Telecom Management team.

Our Outsourced Telecom Management (OTM) solution enables us to acquire, provision, and support corporate telecommunications environment. OTM lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services.

Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers.

Perhaps most important, our customers receive an advocacy based solution with guaranteed results averaging 25% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency. Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy.

Principal Duties and Responsibilities:
Minimum of 5+ years Telecommunications experience. Telecom account auditing and/or accounting experience a plus. Candidate should be self-managed and driven. Responsible for assisting internal Operations and Sales groups as needed to support customers and staff.

Candidate needs to have very strong organizational skills and high attention to detail. Proficient knowledge in voice & data services. Ability to follow direction and independently accomplish a task in a timely manner. Must have superior skills in communication and issue resolution.

Review of Overall Responsibilities:
Assist in maintaining Inventory and initiating tickets within our proprietary Microsoft Dynamics CRM system, including Contract Terms and Rates.

Initiate, Manage and work within our methodologies to Audit, or collaborate with our internal Audit group, all customers telecommunications services.

Work with our Advisors to price potential Telecom sales and support customers.

Review of Daily Responsibilities:
Assist the internal Sales and Operations groups, as needed.

Review of Qualifications:
5+ years working in Telecommunications related field.

Must have excellent customer service skills and interpersonal skills. Must have working knowledge of PC and applications.

Must have advanced level skills in MS Office. Ability to work under pressure and to multi-task Proactive, self-motivated and determined attitude.

Experience in Project Management and UCaas an added plus.


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