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Collector Full-time

at Langley Federal Credit Union in Virginia (Published at 12-08-2018)


A Collector is responsible for effective delinquency control of accounts/loans and conducts effective delinquency control. This position requires a thorough knowledge of products and services and policies and procedures. Excellent member/customer service, attention to detail, and prioritizing skills are essential to this position.

Responsibilities include:

  • Contacts members by telephone, letter, and personal interviews in the Langley Federal Credit Union offices to determine reasons for delinquency and to assist them in bringing the account current.
  • Maintains complete coverage of all assigned accounts throughout the calendar month.
  • Performs skip tracing inquiries and activities.
  • Processes check by phone requests.
  • Initiates repossession procedures, develops repossession package and forwards for review and assignment to Repossession Coordinator.
  • Covers collection queues for other collectors in their absence as directed by Manager.

If you:

  • Enjoy a fast-paced, changing environment,
  • Desire to advance within a growing organization,
  • Can be a role model of our culture,
  • Have proven strategies for problem-solving,
  • Ability to negotiate challenging situations into a win-win,
  • Want to be part of dynamic organization ranked number one in Kiplinger’s “best banks in the US for your money” for “Best Credit Union”,

Apply today on our career site at https://www.langleyfcu.org/careers/

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