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Patient Access Specialist - Medical Full-time

at Community Health Center of Snohomish County in (Published at 12-08-2018)

The Patient Access Specialist acts as the first point of contact with Community Health Center. The Specialist answers telephones in a centralized call center environment and performs a variety of clerical, reception and administrative tasks: transcribes messages, schedules appointments, pre-registers patients, and verifies insurance coverage. The Specialist may also document compliments, complaints and update patient demographics as needed. Minimum Qualifications Knowledge, Skills & Abilities
  • Reads, speaks, understands and writes proficiently in English.
  • Independent and self-directed.
  • Works effectively in a team environment.
  • Problem-solves with creativity and ingenuity.
  • Organizes, prioritizes, and coordinates multiple activities and tasks.
  • Works with initiative, energy and effectiveness in a fast-paced environment.
  • Produces work in high quantity and quality.
  • Remains calm and effective in high pressure and emergency situations.
  • Use of multi-line telephones and other office machines.
  • Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.

  • Bilingual skills.
  • Knowledge of medical terminology.
  • Knowledge of dental terminology.

  • High school graduate or equivalent.

  • Graduate of an accredited Office Skills Certification Program or related field.
  • Graduate of an accredited Dental or Medical Assistant Certification program or related field.

  • Customer service related experience working with the general public (1 year)

  • Clerical, reception, dental or medical assisting, administrative or secretarial experience in a medical/dental setting or healthcare insurance organization (1 year).
  • Call Center experience (1 year).
  • Working with insurance/billing in a healthcare setting/insurance organization.
  • Experience in a multiple provider medical/dental practice.
  • Digital imaging familiarity.
  • Healthcare information systems, such as electronic health record and practice management systems experience.
  • Working with low income, multi-ethnic populations.

Job Specific Functions/Performance Expectations:
1. Pre-registers patients in a computerized practice management system.
2. Schedules patients in a computerized practice management system. Maintains appointment schedule and follows office scheduling policies.
3. Helps contact and reschedule patients when providers’ schedules change.
4. Directs phone calls to proper destination or takes messages within the electronic health record.
5. Assists with insurance eligibility verification and advises non-insured patients of insurance enrollment and sliding fee discount.
6. Answers or appropriately refers billing questions.
7. Assists in confirming appointments.
8. Orders interpreter services and interfaces with other outside organizations regarding patient services.
9. Documents compliments and complaints.
10. Accurately documents and routes task communications within the electronic health record.
11. Logs into and out of the telephone system daily as scheduled.
12. Meets the established Call Center daily and monthly goals for call standards (statistics).
13. Meets the customer service call quality standards.
14. Updates patient demographics as needed.
15. Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.

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