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Loan Servicing Representative Full-time

at First National Bank Alaska in Alaska (Published at 26-07-2018)

Performs moderately complex loan servicing support and escrow functions by performing the following essential duties and responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assists internal and external customers with escalated loan and/or escrow questions, which may pertain to loan, tax, reserve, partial collateral releases, and insurance issues; prepares necessary correspondence and provides supporting documentation; performs appropriate loan and/or escrow account maintenance.
  • Analyzes and addresses loan and escrow servicing-related issues and customer complaints.
  • Reviews, analyzes, and reconciles various reports; identifies, researches, and resolves errors and inconsistencies.
  • Maintains, monitors and reconciles various bank controlled accounts and remits funds accordingly.
  • Acquires knowledge of and remains current on pertinent regulations, guidelines and bank policies; may act in a lead capacity within assigned unit to direct workflow, review work of junior staff for accuracy and completeness, and assists supervisor with training.
  • Performs other work-related duties as assigned by supervisor.
Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum: Three years loan servicing, banking, progressively responsible administrative or related experience; or equivalent combination of education/training and experience. Relevant education and/or training may be substituted for up to one year of experience depending on relevancy.
Preferred: Customer service experience.

Ability to keyboard 45 wpm and operate a 10-key calculator required; word processing and spreadsheet software experience required.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra and to accurately read numbers.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions with several abstract and concrete variables.

Must possess and maintain a valid State of Alaska driver’s license and provide a current copy of an Alaska Department of Motor Vehicles Report (MVR) evidencing a good driving record.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

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