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Member Services Full-time

at YMCA of Greater Dayton in Ohio (Published at 11-07-2018)

Opening position. 4:45 a.m. - 11:00 a.m

Member Services - Fairborn YMCA, Fairborn, OH
YMCA of Greater Dayton
Part-Time/Non-Exempt
$8.50 - $9.00/Hour

  • Opening position. 4:45 a.m. - 11:00 a.m

Position Summary:
Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

Our Culture:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions:
  • Provides excellent member service.
  • Performs membership sales, changes, cancellations and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
  • Follows Member Service Desk processes and systems.
  • Conducts tours of the facility for prospective members and guests.
  • Displays excellent telephone skills.
  • Handles monetary transactions and appropriate reconciliation of these transactions.
  • Builds relationships with members.
  • Proactively solves problems.
  • Performs routine copying and filing.
  • Keeps up-to-date with member information as outlined in the member handbook.
  • Follows appropriate safety guidelines.
  • Communicates to direct supervisor any concerns or incidents that may need follow-up.
  • Communicates any suggestions to improve member services.

Core Expectations:
  • Knows and administers the appropriate EAP (emergency action plan) for any situation, including first aid or CPR, work-related employee injuries, etc.
  • Completes incident and accident reports as required.
  • Takes an active role in the Annual Campaign.
  • Follows membership retention practices of the branch.
  • Is courteous and gives sincere attention to members by answering questions and providing positive and regular feedback to program participants.
  • Knows the names of members and uses their names when speaking with them.
  • Upholds guidelines as outlined in the Employee Handbook of the Association.
  • Maintains appropriate certifications and records.
  • Attends designated trainings and staff meetings.
  • Carries out other duties as assigned by the Director or Management Staff.

Qualifications:
Education and Certifications
  • Must be 18 years of age. High school diploma or GED required.
  • A 2-year degree or applicable experience is preferred.

Experience
  • One year or more of related customer service experience required.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to stand and walk for long periods of time, to talk and hear, to sit, to bend and reach, to lift and/or move up to 40 pounds, to climb or balance, to stoop, kneel, crouch, or crawl, to use hands to finger, handle, or feel objects. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. More than 90% of time is spent indoors. The condition of the air is normal/average air conditioned/ventilated. The noise level is normal to loud within an active YMCA program environment.


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