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Customer Service Support I - Retail 5903 Full-time

at Axcess Financial in Michigan (Published at 13-06-2018)

Job Description:

General Function: Provide superior service to Check ‘n Go customers by greeting customers, processing customer loan applications, answering customer inquiries regarding loan and product offerings, promoting product offerings to customers, assisting in the daily upkeep up of store premises and opening and closing of the store.

Key Responsibilities:

  • Service and educate customers on the product portfolio
  • Perform necessary customer verifications to validate information presented
  • Accurately process loans and transactions per company policy
  • Answer telephone inquiries in response to general questions, customer applications, requests or other issues
  • Place outgoing customer courtesy and collection calls in accordance with federal regulations and store operating procedures
  • Escalate customer complaints to the Store Manager, DDO, and Corporate Office if unable to resolve the issue directly with the customer
  • Balance individual batch receipts with store sales reports at end of day and assist with resolving over/shorts as needed
  • Assist in the execution of all Company marketing plans and programs, ensuring precise and timely set-up, excellent execution and within established deadlines
  • Responsible for compliance with company/State policy and procedures including Federal regulation where applicable
  • Responsible for bank deposits or bank pick-ups
  • Promote the Check ‘n Go brand professionally and ensure store appearance (internal and external) is maintained to company standards.
  • Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer and other cash handling requirements.

Required Competencies:

  • Customer Focus – understand issues, ensure satisfaction, anticipate and define need, build relationship and commit to customer
  • Leadership – collaborate and influence
  • Sales Disposition – know product, build trust, cross sell, demonstrate motivation, promote competitive advantage and manage rejection
  • Conflict Resolution – recognize resistance, overcome objections, problem solve and probe for understanding
  • Grow the Business – build pipeline/partnerships, create initiative, exude passion to succeed, act with enthusiasm in pro-active manner

Total Number of FTE’s Directly or Indirectly Supervised: 0

Minimum Knowledge, Skills and Abilities Required:

  • Associates Degree or additional secondary education preferred
  • Two years previous sales and customer service experience required
  • Two years cash handling experience preferred
  • Excellent time management and organizational skills
  • Ability to multi-task with various projects
  • Works independently with limited supervision
  • Must have own personal reliable transportation in compliance with published policy and procedure. This may NOT include public transportation, transportation from family or friends. Must maintain a valid Drivers License and Valid Automobile Insurance while employed by the company.

Working Conditions:

1. Retail/Office environment

2. Cash Handling

3. Extended viewing of computer screens

4. Must be able to lift up to 50lbs. with or without reasonable accommodation.

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