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Applications Specialist Full-time

at Great Lakes Behavioral Research Institute in (Published at 13-02-2018)

General Information Location 611 William Penn Place

Suite 301

Pittsburgh, PA 15219

United States Base Pay $45,000.00-$62,000.00 / Year Job Category Professional Description
We are seeking a self-motivated Applications Specialist to work within the Department of Human Services (DHS), Office of Data Analysis, Research and Evaluation (DARE). The Applications Specialist will be responsible for assisting with the integration of program operations and information system requirements and design. The incumbent will also work on the evaluation and continuing development and evolution of various programmatic applications that have been built for DHS, including serving as a liaison with DHS program and support offices, as well as DHS provider agencies as applicable. Additional responsibilities will include:

  • Bringing one’s understanding of programmatic operational needs to the table to assist program
staff with visioning how to collect and report operational information in an information system.

  • Assisting with the development, evaluation and recommendation of various departments’ programs
and best practices.

  • Becoming proficient in DHS Applications as appropriate and possessing the ability to enhance adherence to principles, policies and procedures.
  • Attending relevant trainings to support knowledge of various program practices and business processes.
  • Serving as a liaison between DHS offices and service providers to exchange information.
  • Serving as a mentor for staff, including contracted providers, in the use of applications for programmatic, contracting and fiscal processes.
  • Becoming a certified trainer for applications, including recommending, facilitating and/or assisting with necessary trainings for the IT system and for business processes, policies and practices.
  • With program staff, planning for and assisting with conducting user acceptance testing of IT systems.
  • Drafting job aids that address programmatic business process needs and IT functionality for training and education purposes.
  • Providing technical assistance, education and training by answering questions/inquiries about IT needs; researching answers when necessary.
  • Consulting with the staff to resolve practice issues/problems.
  • Participating in quality assurance to ensure end user understanding and use of applications and how data from the system can be used to enhance programmatic practice.
  • Preparing summaries with recommendations or IT system improvements, changing and/or to resolving problems; assessing system usage.
  • Working with program staff on a plan to monitor data quality.
  • Establishing and maintaining effective working relationships with providers and other related stakeholders.
  • Participating in the development and design of any change request needs for applications, if appropriate.
  • Learning new program areas and their related applications within DHS, as needed or requested.
  • Performing special projects, as needed or requested. Requirements
Master’s/Bachelor’s degree in a related field from an accredited college/university, plus 2-3 years’ experience working in human service programs, including but not limited to child welfare, mental health, substance abuse, community services, homeless programs, disability programs and aging programs. Strong problem-solving, planning and project management skills, along with the capacity to analyze and comprehend the architecture of a complex information system and translate its use and implications to end users is essential to being successful in this role. The Applications Specialist should also be comfortable with handling large projects/system issues and possess the ability to assess and comprehend the needs of staff by working with subject matter experts to develop effective curriculum and assure staff competency, including implementing programs that fit the organization’s goals and objectives. Additionally, proficiency in Microsoft Office products and strong interpersonal/communications skills, both written and verbal, are needed in order to train others and to advocate for system needs with the software designer. The ideal candidate should also have an understanding of programmatic operational needs, the ability to learn how to use custom built information systems and the capacity to manage multiple projects with numerous elements, while continuously setting priorities and operating independently to achieve program objectives. Background in human services programs and supports as a direct/front line worker or from an administrative angle is preferred.

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