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Night Supervisor Full-time

at Wawa in Florida (Published at 07-12-2017)

Job Summary : The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3 rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2 nd shift based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:
Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.

Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa’s Crisis Management procedures when necessary.

Provide direction, motivation, and coaching for associates during the shift.

Recognize associates and celebrate accomplishments.

Enforce Wawa’s cash handling and accountability processes and perform manager functions on register.

Administrate check-in of external and internal vendors according to corporate procedures.

Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:
Ability to work well individually as well as in a team environment

Excellent oral and written communication skills

Excellent customer service skills

Ability to work with little or no supervision

Detail oriented and excellent organizational skills

Ability to defuse issues using de-escalation and problem solving techniques

Proven self-starter with demonstrated ability to make decisions

Excellent relationship building and leadership skills

Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

Must be able to lift and carry up to 35 lbs

Ability to learn and utilize the store’s technology

Must have reliable transportation

Must be at least 18 years old to be considered for this role

Ability to direct others and prioritize tasks

Requirements

Basic Qualifications:
High School Diploma or GED equivalent

Ability to work 35 – 40 hours per week

Ability to work primarily third shift with an occasional 2 nd shift, weekends and holidays, based on business needs

Experience leading, developing and selecting teams preferred

Experience effectively implementing change and demonstrated results in execution

Leadership experience in a fast-paced retail, food service, or fuel environment preferred

Experienced in all areas of store operations, including foodservice

Proven and consistently demonstrated skills in the following:
Exceptional Customer Service

Relationship Building

Effective Communication

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.


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