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Account Manager (FTE) (Dallas) Full-time

at Brand Protection Agency, LLC in Texas (Published at 12-08-2017)

We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our clients. You will be responsible for developing long-term relationships with your portfolio of assigned clients, connecting with key business executives and stakeholders. You will be the liason between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Responsibilities

Operate as the lead point of contact for any and all matters specific to your clients
Build and maintain strong, long-lasting customer relationships
Develop a trusted advisor relationship with customer contacts
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to customers
Forecast and track key account metrics
Identify and grow opportunities within account and collaborate with sales teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed
Requirements
3+ years of account management or other relevant experience preferably with similar technologies
Demonstrated ability to communicate, present, and influence effectively via webinar session, email, and phone
Working knowledge of MS Office, ability to adapt quickly, and adept at learning new software
Experience in developing trusted customer relationships and delivering on commitments
Excellent attention to detail and proven time management skills
BA/BS degree or equivalent


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