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Guest Service Representative Full-time

at Horseshoe Casino Tunica in (Published at 19-05-2017)

Description: Responsible for providing accurate, timely information to Guest about Hotel policies, services and amenities, ensuring optimum guest service and satisfaction. Maintains a working knowledge of Horseshoe Casino & Hotel, as well as special events on property to advise Guest. Posts charges to Guest accounts and processes payment of accounts. Observes credit limitations and check cashing privileges, and ensures all checks accepted for payment of account are correctly stamped with the Bank Deposit stamp. Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.

Additional Requirements: Must have a High School Diploma or GED. Must be able to speak, read, and understand English. Must be able to stand during entire shift. Must be able to bend, stoop, and stretch arms in front of body. Must be able to view and key data.

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • Customer Service: 1 year


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