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IT Technical Specialist Full-time

at University of South Alabama in Alabama (Published at 11-04-2020)

Minimum Qualifications

Associate?s degree from an accredited institution as approved and accepted by the University of South Alabama with an IT focus and one year IT experience.

IT experience will substitute on a year-for-year basis for the required education.



Preferred Qualifications

Knowledge of Electronic Health Records such as Cerner and AthenaHealth is preferred.


Essential Functions

These are the job duties required of the position.

Essential Functions

Provides support for USA Health?s devices, networks, applications, security, and other equipment; works as a team member on IT projects; installs application software; assists in software/hardware problem identification and resolution, and provides end user training; participates in IT project planning by recommending technical solutions, process changes, and training needs; works with IT vendors to ensure effective use of applications, products, and support; maintains accurate and timely documentation to meet project reporting requirements; escalates unresolved issues to next level of support or supervisor; tracks, routes, and redirects problems to correct resources; follows up with end users to ensure issues or projects are resolved; work with non-IT resources such a telecom, biomed, and networking to ensure project tasks are completed as specified; maintains knowledge of USA Health applications and devices; seeks educational opportunities in Electronic Health Records, IT Security, Microsoft products, and Dell products; regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.




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