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Bank Teller Full-time

at Pioneer Bank in New Mexico (Published at 03-04-2020)

Pioneer Bank Job Code: 620
Teller Status: Nonexempt
Job Description

LINK TO DO SO. https://www.cindexinc.com/users/ciims/processes/surveyInfo.php?USE

Department: Retail Banking
Reports to: Retail Banking Supervisor
Supervises: None

Summary: Provides a variety of customer service functions, such as processing savings accounts, checking accounts, and loan transactions; cashing checks, and maintaining account records. Responsible for providing high quality customer services, and balancing each day?s transactions and verifying cash total. Pulls totals and balances ATM machines.

Job Requirements:

  • High school graduate or equivalent.
  • Interpersonal skills to represent the bank positively in dealing with customer/teller transactions.
  • One to two years of job-related experience helpful.
  • 10-key calculator by touch.
  • Ability to use computer keyboard.
  • Basic computer skills.
  • Ability to read / legibly write up documents for customers.
  • Capability to relate to and empathize with other people and to maintain a friendly, cheerful demeanor throughout the day.
  • Ability to stand for extended periods when providing customer services.

Specific Job Functions:

  • Represents the bank to the customer in a courteous and professional manner, provides prompt, efficient, and accurate service in the processing of transactions.
  • Receives checks and cash for deposit in savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters transactions into the bank?s records via an on-line teller terminal.
  • Determines customer?s needs, explains various accounts and ownership options and obtains required information for customer.
  • Cross-sells bank services, explaining various accounts and certificates, and interest rates.
  • Receives payments for mortgage, installment, passbook, and other loans, ensuring that payments equal the amount due and all late charges, if applicable, are collected.
  • Remains at the branch after closing as necessary to help balance the branch?s daily activities and totals.
  • Offers a Tell-Friend Coupon with an enthusiastic comment or explanation with every transaction.
  • Recommend the best checking account to customers by using the sales presentation process and asking for the business.
  • Utilize the HPC incentives to attract new customers (frees gifts, buy-back program).
  • Identify sales opportunities at the teller line and at the drive-thru and make professional referrals to other team members.
  • Wear your HPC button daily.
  • Assist with creating Thank You Gift displays.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential

S: HUMAN RESOURCESJob DescriptionsRetail Banking & OpsTeller.doc

functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; read, write, reach with hands and arms; climb stairs; balance; kneel; talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.

Job Type: Full-time

Salary: $0.00 /hour


  • Ruidoso, NM (Preferred)


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Tuition reimbursement

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