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Associate Director Of Sales and Marketing Full-time

at HEI Hotels in Illinois (Published at 18-02-2020)

About Us:Imagine yourself in 1930?s Chicago. Chicago celebrated its centennial by hosting the world?s fair in 1933. The speakeasies and gangsters were thriving. It was a distinguished time in Chicago?s history. The Gwen has a glorious past and an even more glorious future. Rooted in the history and heritage of downtown Chicago in the 1930?s, the Gwen serves as a city emblem of this golden era and yet is poised to bring luxury to a future generation of worldly travelers. This unmistakable inspiration comes to life with our historic fa├žade, famously created by sculptress Gwen Lux in 1928. A female artisan making a mark in a predominantly 1930?s, male design city depicts and exciting atmosphere of change. The building has been home to many stories in an illustrious past.Health, dental and vision are just a start. We offer unlimited career potential, top of the line training, free lunch, discounted Ventra cards and we also provide your uniforms. Now we?re inviting you to re-create the Gwen experience. Let it be a canvas for your own personal storiesOverview: Manage business travel segment and assigned group accounts to ensure individual revenue goals are achieved or exceeded through soliciting past and new business. Assist the Director of Sales & Marketing by supporting the group, marketing and catering sales managers to reach the agreed upon revenue goals.
Responsibilities:
  • Business Travel:
  • Solicit new and existing accounts to meet/exceed business travel revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
  • Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales.
  • Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
  • Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts
  • Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
  • Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
  • Create Business Travel Promotions/Packages as needed
  • Update HEI sales systems and business travel reporting as needed for weekly sales strategy meetings
  • Attend trade shows, community events and industry meetings.
  • Group:
  • Handle account details per assigned market so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments? participation in servicing accounts.
  • Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
  • Participate in daily business review meeting, LEAD meetings, pre-convention meetings, training and other sales-related meetings as required
  • Develop and conduct persuasive verbal sales presentations to prospective clients.
  • Create Group Sales Promotions as needed
  • Leadership
  • Direct the solicitation/re-solicitation efforts of the group and catering sales staff.
  • Assist in recruitment efforts when applicable, interview, hire, train, recommend performance evaluations, resolve problems, and provide open communication with managers and executive committee leadership
  • Ensure training programs are conducted regularly and HEI standards of performance are met. Give guidance and counsel staff toward improvement.
  • Provide support and direction to group and catering sales managers? sales related activities to maximize revenue for the hotel.
  • Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the daily LEAD meetings, mid-month booking forecasts, group booking pace report, star reports and sales meeting minutes when applicable.
  • Organize and/or attend scheduled sales department, and related meetings.
  • Daily communication with Director of Sales & Marketing
  • Ability to access, understand and accurately input information using a moderately complex computer system.
  • Professionally represent the hotel in community and industry organizations and events.
  • In conjunction with the Director of Sales & Marketing oversee departmental matters as they relate to federal, state, and local employment and civil rights laws.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
Qualifications:
  • Bachelor's degree preferred.
  • 5+ years of sales leadership, business travel sales, and group sales experience in similar sized operation preferred. Experience with FH&R and THC preferred.
  • Proficiency in Microsoft Word, and Excel
  • Knowledge of computer accounting programs, and math skills
  • Extensive knowledge of sales skills, revenue management, recruitment, supervision, training, and motivation of managers.
  • Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations.
  • Ability to stand and move throughout the hotel property and continuously perform essential job functions with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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