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Chronic Care Manager Full-time

at Complete Health - BIMA in Alabama (Published at 14-02-2020)

Job Summary: The Chronic Care Management (CCM) Triage Nurse is responsible for triaging, coordination, documentation, communication, and tracking of patient calls. The CCM Triage Nurse is responsible for ensuring that care and services are delivered appropriately and timely and are experienced in caring for chronically ill patients.

Job Duties (Other duties may be assigned.)

(1) Interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts.

(2) Prepares treatment rooms for examination of patients.

(3) Drapes patients with covering and positions instruments and equipment.

(4) Hands instruments and materials to the doctor as directed.

(5) Cleans and sterilizes instruments.

(6) Inventories and orders medical supplies and materials.

(7) Operates electrocardiograph (EKG), and other equipment to administer routine diagnostic test or calls medical facility or department to schedule patients for tests.

(8) Gives injections or treatments, and performs routine laboratory tests.

(9) Schedules appointments, receives money for bills, keeps x-ray and other medical records, performs secretarial tasks, and completes insurance forms.

(10) Keys data into computer to maintain office and patient records..

Job Requirements:

(1) Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions

(2) Balances team and individual responsibilities

(3) Uses reason even when dealing with emotional topics.

(4) Technical Skills - Assesses own strengths and weaknesses

(5) Pursues training and development opportunities

(6) Strives to continuously build knowledge and skill

(7) Customer Service - Manages difficult or emotional customer situations

(8) Responds promptly to customer needs and solicits customer feedback to improve service

(9) Responds to requests for service and assistance

(10) Meets commitments and is dependable.

(11) Focuses on solving conflict, not blaming

(12) Maintains confidentiality and HIPAA compliance

(13) Oral Communication - Speaks clearly and persuasively in positive or negative situations; (14) Writes clearly and informatively; edits work for spelling and grammar; Able to read and interpret written information

(15) Diversity - Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment.

(16) Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically

(17) Adapts to changes in the work environment; Changes approach or method to best fit the situation

(18) Commits to long hours of work when necessary to reach goals

(19) Reports potentially unsafe conditions

(20) Uses equipment and materials properly.

(21) Maintains active License.

(22) Physical Presence Required 70% of week

BIMA Policy on CMA/LPN/RN Scope of Practice:

Physicians may delegate a reasonable scope of clinical procedures (including venipunture and intramuscular, intradermal, and subcutaneous injections) to competent and knowledgeable medical assistants/LPN working under their direct supervision. Procedures which constitute the practice of medicine, or which state law specifically and unambiguously permits only certain licensed health care professionals to perform, however, may not be delegated to unlicensed personnel such as medical assistants.

Only medical assistants who have been granted the certified medical Assistant (CMA) (AAMA) credential may give verbal and/or telephone orders to registered nurses (RNs) and licensed practical nurses (LPNs)

Written orders: (Again, only CMA or AAMA certified MA?s may give written/verbal orders)

The RN or LPN may accept orders which have been entered on the patient?s record by the aforementioned health care professionals, provided the nurse adheres to the following stipulations:

1. The licensure status of the health care professional must be identified

2. the order must be written on the appropriate form and must include the name of the physician involved and the name and title of the persons recording

3. The order must be signed by the appropriate physician within 24 hours

The Alabama Board of Medical Examiner?s Administrative Code rule 540-X-4-.05 stipulates that ?It is the ultimate responsibility of the physician to determine the type, dosage form, frequency of application and number of refills of any drugs, including controlled substances prescribed to a patient. This responsibility must never be delegated to non-physician personnel. Physician?s assistants, certified nurse midwives, certified nurse anesthetists, nurses and other non-physician personnel, may, when such activity is within scope of their license and qualifications, make a preliminary or tentative determination and recommendation to the physician based on assessments and evaluations carried out by the non-physician personnel but in all such cases the recommendation of the non-physician must be reviewed and approved by a physician, who must authorize the prescription by his or her handwritten signature.?

Medical Assistants are not permitted to sign the physician?s name to any prescription. Such action will subject the MA to disciplinary action and possible termination.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Associate's degree (A. A.) or equivalent from two-year college or technical school; OR two-year related experience and/or training; OR equivalent combination of education and experience to be determined by Quality Department Director. RN/LPN Active License

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software; Internet software and Database software.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell.

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