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Patient Care Technician Full-time

at Everest Apothecary in New Mexico (Published at 14-02-2020)

Position: Patient Care Technician Classification: Non-exempt Job Type: PT-FT Availability Location: Albuquerque, New Mexico Reports To: Retail Store Manager, Assistant Retail Store Manager, Shift Lead Collaborates With: Patient Care Technicians, Patients, and the Public

The PCT is responsible for creating relationships with customers and patients. This position involves performing routine clerical, secretarial, and administrative duties. Must be passionate about cannabis while complying with all state laws and regulations. This team member must be approachable, perceptive, and energetic while maintaining a positive unbiased morale.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Welcome customers and patients and check appropriate forms of identification. Experience in cash handling and point of sale Apply first in first out principles to inventory Showcase precision with data reporting in BioTrac THC Handle high stress situations, ambiguity and changing priorities Multi-task and quickly prioritize tasks Has an upbeat attitude and customer service demeanor Handles patient de-escalation with tactical empathy and compassion Maintain patient information in POS system. Answer telephone calls, provide pertinent company information to the caller, and retrieve messages for the appropriate personnel. Help to ensure the store and bathroom is stocked, clean, and in proper operational order. Perform related clerical duties such as photocopying, faxing, and filing. Assist with additional store opening and closing duties as directed by the management team. Maintain privacy and confidentiality of patient information. Comply with all policies including confidentiality and non-disclosure. Follow policies and procedures for daily operations and fully comply with state medical cannabis regulations. Medical or clinical setting experience: preferred not required Cannabis or Related Advocacy Work : preferred and required Cannabis, CBD Therapy Experience: preferred will train Basic Knowledge of Terpenes and Cannabinoid Profiles Is up to date on all qualifying conditions for the state of New Mexico LECUA, NMDOH and NMMCP baseline knowledge: preferred, will train


Flexibility Proficient communication Customer and Patient attention Passionate about cannabis Accountability

Skills Superior verbal and interpersonal communication skills. Ability to deal with problems and resolve in a professional manner. High Energy and maturity. Ability to work collaboratively. Must be highly organized and have extreme attention to detail. Organized, detail-oriented, and ability to multitask and remain calm under pressure.


Work Environment This job operates in a retail business environment. Employee must possess Marijuana NMDOH certification badge. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands This position is primarily sedentary but also involves standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee periodically lifts and/or moves items that weigh more than 50 pounds. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Additionally, this position uses dexterity of the hands for data-entry as well as operates the record- keeping system.

Position Type and Expected Hours of Work As schedule demands.

Travel Some local travel is expected for this position.

Required Certifications

State issued badge

Required Education and Experience High School Diploma/GED.

Preferred Education and Experience

Previous retail or customer service experience.

EEO Statement This organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, this organization complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. This organization prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity, or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of employees to perform their job duties may result in discipline up to and including discharge.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Salary: $11.00 to $13.00 /hour

Additional Compensation:

  • Store Discounts

Work Location:

  • One location

This Job Is Ideal for Someone Who Is:

  • People-oriented -- enjoys interacting with people and working on group projects
  • Innovative -- prefers working in unconventional ways or on tasks that require creativity
  • High stress tolerance -- thrives in a high-pressure environment

This Company Describes Its Culture as:

  • Innovative -- innovative and risk-taking
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

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