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Patch Management Engineer Full-time

at Scicom Infrastructure Services in North Carolina (Published at 14-02-2020)

About Us:

Scicom Infrastructure Services is an industry leading technology consulting and services organization. Scicom?s singular focus is to deliver high quality, reliable and cost effective technology solutions to support our client?s business objectives. Our emphasis and focus on execution and quality is evidenced by our adherence to industry best practice standards when delivering any services engagement. Our clients consist of companies from the Fortune 500 ? where Scicom has delivered enterprise services across key technology domains including architecture, applications, infrastructure, management consulting and enterprise software. Our ability to contend with complexity allows our clients to rapidly achieve business objectives and bring back innovation in IT.

JOB DESCRIPTION
Responsibilities:

  • Perform Patch management tasks include: maintaining current knowledge of available patches, deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures.
  • Able to communicate effectively at all levels of the organization, with internal or external customers, in written and oral format.
  • Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management.
  • Able to support multiple networks. Ensure necessary administration tasks are completed; direct others as necessary.
  • Analyze internal or external customer requirements and determine equipment and software requirements for solutions to problems by means of automated systems.
  • Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.
  • Provide backup and recovery services; manage file systems and disk space; manage virus protection on a routine basis.
  • Create and maintain user and computer accounts and modify file permissions and security access lists.
  • Test new releases of products to ensure compatibility and minimize user impact.
  • Develop and document technical processes and procedures as needed.
  • Make recommendations to purchase hardware, software, system components.
  • Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions.
  • Adhere to strict Information Systems security guidelines in all cases.
  • Maintain security audit and logging information on all classified networked and standalone computers as directed
  • Prepare security documentation for input to Computer Security.
  • Report project status as required for all recurring and non-recurring efforts.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates, and patches.
  • Assign configuration of authentication and authorization of Active Directory services.
  • Diagnose hardware and software problems and replace defective components.
  • Install computer peripherals for users.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

Qualifications

  • Patch Management & Patch Automation experience
  • Associate or Bachelor degree and a minimum of 5 years of related experience or 9 years of directly applicable experience.
  • Experience installing, configuring, and maintaining computer hardware in a networked environment.
  • Windows Server Environment Active Directory and Group Policies.
  • Strong technical knowledge of network and PC operating systems including: Windows Server, Windows 7, 8, and 10, Remote Desktop.
  • Demonstrated ability to solve complex technical problems with little or no assistance.
  • Excellent written, verbal, and interpersonal skills.

** US Citizenship status preferred**

Job Type: Full-time

Experience:

  • patch management: 3 years (Preferred)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off

This Job Is:

  • Open to applicants who do not have a college diploma


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