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CPC Processor I Customer Support Full-time

at CIOX Health in Wisconsin (Published at 30-01-2020)

Overview: To insure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. Responsibilities:
  • Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
    • Answering release of information related telephone calls and inquiries accurately and timely.
    • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
    • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
    • Follow all department and/or site specific processes and procedures accordingly.
    • Meet and maintain the department?s productivity and quality assurance expectations.
  • Responsible for following all company policies and procedures as posted or communicated by management.
  • Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
  • Maintains a high level of professionalism and good rapport with co-workers and members of management
  • Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
  • Performs work in accordance with the training and direction provided and adheres to facility specific procedures
  • Attends mandatory employee in-service meetings and/or training sessions, if so directed
  • Maintain an acceptable attendance record and reports to work as scheduled.
  • Performs other duties as assigned.
Qualifications: Consideration for the role of CPC Processor I ? Customer Support requires the following:
  • High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)

  • Friendly, professional manner of communication. Good customer service skills.

  • Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.

  • Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents

  • Ability to stay organized while working quickly. Strong attention to detail is also required.
  • Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)

  • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.


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