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Customer Care Senior Specialist Full-time

at FNBO - First National Bank of Omaha in Nebraska (Published at 11-01-2020)

Customer Care Senior Specialist

Variety Of Shifts Available!
- Full-Time
- Part-Time
- Day
- Evening

Non-Exempt/Hourly

Role Summary:

Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers!

At FNBO, our customers deserve a superior customer experience and our Customer Care Senior Specialists are vital in making that possible! This role is for you if you?re great at talking with people, know how to identify and define customers? needs, and enjoy working independently.

Key Accountabilities - What You Will Do:

· Work independently with customers over the phone to answer questions regarding their financial accounts. Questions might include billing, payments, account maintenance, online banking assistance, and listening to customers? concerns.

· Identify customer?s need and move them towards the appropriate action using your knowledge and experience.

· Monitor reactions and check for understanding when working with customers and co-workers.

· Make decisions quickly by using all available resources, seeking input, and considering short and long term implications.

Qualifications - Who You Are:

· You continue to work effectively, maintaining focus and may be even more productive in stressful or unexpected situations.

· You are not afraid to make decisions and willingly provide input.

· You have the ability to recognize different people?s styles and adjust your communication accordingly.

· You can make decisions quickly by using available resources, seeking input, and considering short and long term implications.

· Have obtained a high school diploma or GED as required.

· Have a minimum of six (6) months of customer service experience or sales experience as required.

· Have a positive attitude and professional demeanor.

· Strong computer skills including the ability to navigate the internet and utilize multiple computer systems.

· Demonstrated dependability/reliability.

· You may speak a second language (Spanish).

In order to formally express interest in employment opportunities with FNBO, we require the submission of an electronic application through our FNBO website. Please visit www.fnbo.com/careers and select ?Explore Career Opportunities? to view currently available positions with FNBO, or simply click on the following link to be taken directly to this job posting. You must submit an application through our company website to be considered for this role: https://firstnational.wd5.myworkdayjobs.com/fnbocareers/job/Omaha---FN-Tower/Customer-Care-Senior-Specialist_R-20200086

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Job Types: Full-time, Part-time

Education:

  • High school or equivalent (Required)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Tuition reimbursement

Work environment:

  • Call center

Communication method(s) used:

  • Email
  • Phone
  • Chat

Hours per week:

  • 20-29
  • 30-39

Job Duties:

  • Answer incoming customer inquiries
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Schedule:

  • Monday to Friday
  • Weekends required
  • Holidays required
  • Day shift
  • Night shift


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