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Switchboard Operator / Office Assistant III Full-time

at Volusia County, FL in Florida (Published at 14-12-2019)

Major Functions

The County of Volusia is seeking an Office Assistant III - Working Title: Switchboard Operator for the Information Technology Division. This position is located in DeLand, Florida, and will be responsible for telephone switchboard operations to include taking calls from the general public and transferring them to the appropriate department.
NOTE: This position requires the selected candidate to wear a telephone headset attached to a console and sit for three (3) hours or more.

***This position must work during emergency events, as necessary, at the Volusia County Emergency Operations and Sheriff's Communications Center located in Daytona Beach***

Illustrative Duties


(NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)

  • May perform duties of the lower levels in this class series.
  • May serve as a clerical specialist in maintaining a computerized database for a division/activity program which includes updating and purging records, preparing/formatting reports, and trouble-shooting system problems.
  • Performs specialized and technical clerical and record keeping duties with a minimum of supervision.
  • May perform receptionist duties for a complex activity or division including typing, filing, copying, faxing, mail distribution, etc.
  • May keep appointment calendar for superior.
  • May maintain time records for division/activity personnel.
  • May maintain sensitive or complex division/activity records such as personnel files, project files, program files, etc.
  • May process division/activity accounts payables. May process field purchase orders, requisitions, travel forms, etc.
  • May maintain division/activity petty cash. May be responsible for maintaining supply levels and ordering stock.
  • May function as a lead worker over a moderate size clerical staff. May perform secretarial type work for a division, activity or unit director.
  • Receives telephone calls and contacts from citizens requesting
    specialized information of services. Receives and passes on to proper person or division any complaints from citizens regarding county service or related information.
  • Addresses routine or general questions relative to procedures, policy or operations.
  • Researches and assembles a variety of data from office records for
    incorporation into various reports.
  • Types technical material requiring specialized knowledge of the operations of a particular division.
  • May be assigned to other county locations based upon operational needs.
  • Attends work on a regular and consistent basis.
  • Must adhere to Federal, State, County and Local ordinances.
  • Responds to emergency situations.
  • Performs other duties as assigned.

Minimum Requirements

Graduation from high school or possession of a GED plus two (2) years of general clerical/secretarial work experience. A comparable amount of education, training, or experience may be substituted for the minimum requirements. The preferred candidate, having met the minimum requirements; will have at least two (2) years of experience in telephone switchboard operations, as well as one (1) year of experience using Microsoft Word and Excel.
Bilingual English/Spanish is a plus!

Knowledge, Skills & Abilities

  • Knowledge of business English, spelling and arithmetic.
  • Knowledge of the overall function and responsibilities and services rendered by the unit to which assigned.
  • Able to understand and follow oral and written instructions.
  • Able to learn and perform assigned clerical duties readily and adhere to prescribed routines.
  • Able to meet and deal effectively with the public and employees.
  • Able to maintain complex statistical records and to prepare periodic reports from such records.
  • Able to work independently and multitask.
  • Able to communicate effectively both orally and in writing.
  • Able to plan, organize, and oversee their own work and other clerical staff.
  • Able to provide information correctly and concisely, orally and in writing.
  • Able to perform routine secretarial tasks as required by the position.
  • Able to learn and use a personal computer.
  • May require skill in typing accurately from rough draft, plain copy or transcriber at a reasonable rate of speed.
  • Able to work under stressful conditions.
  • Able to interact effectively with others.
  • Must be able to relocate to other county locations based upon operational needs.

ADA Requirements:
Physical Demands: Sedentary work. Ability to sit for extended periods of time. Ability to see, hear, and talk; finger dexterity.
Environmental Demands: Inside work.
Mental Demands: Ability to read and comprehend instructions. Ability to perform basic mathematical computations (addition, subtraction, division, multiplication). Ability to express ideas and relay information. Ability to construct compound and complex sentences. Ability to speak clearly and concisely.



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