Jobsxl - Jobs in USA

SUMMARY DESCRIPTION:
Responsible for setting the tone for a guest's experience. Welcoming guests to the
hotel; opening doors; providing luggage assistance; assisting with valet parking, and
Front Desk support
RESONSIBILITIES AND AUTHORITIES:

• Always treat guests with courtesy and respect in a variety of situations
• Honesty & Integrity
• Delivers outstanding service and creates memorable experiences.
• Handles guest complaints promptly and professionally.
• Reports guest concerns or comments to the Manager on Duty.
• Establishes and develops long term customer relationships providing value

and profitability.

• Coordinates and multi-tasks job duties in an active environment
• Assists with summoning the third-party valet service to park guests' vehicles.

SPECIFIC DUTIES
Greeting and Welcoming Guests

• Always greets guests in a friendly manner.
• Speaks in clear and discreet sentences.
• Positions self at the main entrance to open and hold the door for all guests

entering and leaving the building.

• Opens vehicle doors and greet guests.
• Uses the guest's name whenever possible and maintains a professional

demeanour at all times.
Luggage Assistance

• Assist arriving guests with luggage upon entering and exiting the building.
• Escort guests to their room and handles luggage.
• Secure and stores luggage for guests.
• Retrieve luggage for departing guests.
• Lifts luggage and uses bell carts to assist guests.

Arrivals and Room Moves

• Escorts guests to their room with luggage.
• Familiarizes guests with in-room facilities, TV, Thermostat, lighting, and

features in the room.

• Conducts guest's orientation of outlets, fitness centre, general area attractions,

etc.

• Coordinates with Front Desk in regards to room moves.

Guest Interaction

• Maintains good posture when interacting and greeting guests.
• Assists and coordinates with Front Desk for any special requests.
• Familiarizes themselves with all VIPs and Arrivals
• Assists with guest requests, errands, deliveries, etc.

Other Guest Services

• Reports any guest concerns or comments to the Rooms Division Manager and

Assistant Manager.

• Checks messages, mail, and Movement of the Day
• Assists Front Desk and Night Audit when necessary.
• Overnight duties include: hotel patrols, deliveries, and room service.
• Delivers guests packages, parcels, and newspapers.
• Cleans and tidy's the bell closet and carts.
• Calls for vehicles from the parking garage.
• Assists in calling and retrieving cabs for guests upon request.
• Any other requests of duties from management.

REQUIREMENTS:

• Hotel experience preferred.

Education:
Any combination of education and experience providing the required skill and knowledge for
successful performance would be qualifying. Typical qualifications would be
equivalent to:

• Minimum 6 months customer service experience

Special Requirements:

• Must be able to lift up to 30lbs and stand for long periods of time

(ref. 49929)