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IT Help Desk Technician Full-time

at Mize Houser & Company P.A. in Kansas (Published at 13-10-2019)

The IT Help Desk position is responsible for installing and supporting all end user computing devices, printers, scanners, faxes, modems, phones, mobile devices, and software applications.

The Help Desk position is also responsible for day to day monitoring of WAN & LAN devices, servers, phone system, door access system, and backup processes.

Essential Functions and Responsibilities:

  • Become an expert in hardware and software used by employees and clients.
  • Document hardware and software used by employees and clients including install instructions, license keys, quantities, vendor contact information for sales and support.
  • Manage inventory of spare equipment.
  • Set up hardware and install applications for new employees and provide access to appropriate resources.
  • Meet deadlines/schedules for the installation of new devices and software.
  • Document all help desk support incidents using ticketing system and prioritize tasks/support requests based on severity or impact to users.
  • Communicate effectively and professionally; both orally and in writing with employees and clients in a timely manner.
  • Follow up with employees and clients to ensure their needs are met and that support issues have been resolved to their satisfaction.
  • Keep managers and/or shareholders informed of situations that have escalated due to employee/client requirement or lack of ability to resolve before they become a crisis.
  • Must be thorough and detail oriented and work with minimal direction or supervision; act independently.
  • Be flexible with changes in priorities, deadlines, and unexpected assignments.
  • Work effectively with others, especially under deadlines, stress, and pressure.
  • Work hours necessary to meet deadlines for work assigned.
  • Identify skill gaps and seek out opportunities to increase knowledge.
  • Be professional in appearance and demeanor and set a positive example for team and firm.
  • Use good judgment and diplomacy, as the situation requires.
  • Record time accurately and on a timely basis.

Requirements

Required qualifications:

  • Minimum of High School diploma or equivalent.
  • Strong technical knowledge and skills.
  • Demonstrated customer service aptitude.
  • Strong interpersonal and relationship building skills.
  • Excellent verbal and written communication skills.

Preferred qualifications:

  • Certifications or formal technical education.
  • Prior experience in an IT support role.
  • Occasional same day travel for work at client?s offices, meetings, and seminars.

Benefits

Mize Houser offers competitive salary and fringe benefits, challenging projects, and ongoing professional development opportunities for our employees.



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