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Salesforce Administrator Full-time

at Amazon.com Services, Inc. in New York (Published at 12-10-2019)

  • Bachelor?s degree
  • 3+ years Salesforce.com Admin experience and configuration of 100+ users
  • Experience using Salesforce tools, plug-ins, Process Automation, Security configuration.
  • Strong business analysis and functional understanding, including requirements gathering, creating/deploying solutions to end users.
  • Self-Directed learning, problem solving, and researching of system issues
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams

Amazon Devices and Digital Services is seeking an innovative, customer-centric team player to work with Amazon stakeholders on the Alexa and Dash Replenishment Service (DRS) team's to optimize the collaboration between Alexa, Amazon Retail and AWS that drive IoT and Smart Home technologies to millions of customers.
Amazon's Devices and Digital Services growth is driving a rapid expansion of its Salesforce usage and the need for an experienced Salesforce Administrator to partner with the business to build and maintain the Salesforce platform. This candidate would own management of a new instance for a new and exciting product from initial set up, to ongoing support and continuous improvements. Candidates must possess the ability to work directly with the internal business team and partner with program managers and developers for requirement gathering, on going maintenance, configuration, consulting, and implementation of new projects. The successful candidate must have a strong Salesforce technical skillset, prioritize multiple work streams, communicate with partners, execute in a fast paced environment, and be eager to learn.
Key Responsibilities
  • Hands on configuration of all new and existing Salesforce.com features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, Einstein Analytics, and other 3rd party applications.
  • Manage Salesforce.com CRM application including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
  • Partner and consult with the business to identify and define business requirements and initiate and prioritize enhancement, gap analysis, and prepare user stories.
  • Partner with global business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve business needs.
  • Own and deliver new process updates and projects, including ideation, requirement gathering, build, support, maintenance, and success tracking.

  • Solid understanding of and detailed experience working with enterprise level Salesforce.com instance.
  • Certified Salesforce.com Administrator (ADM-201), Advanced Administrator (ADM-211 or ADM-301) or equivalent experience
  • In-depth understanding of the capabilities and constraints of the Salesforce.com CRM application coupled with good understanding of standard business processes (Sales, Marketing, Operations, etc.).
  • Strong problem solving skills and ability to assess a problem and determine an effective course of action with sustainable solution.
  • Excellent customer service skills, including strong ability to determine customer needs and provide appropriate solutions.
  • Previous experience implementing and configuring Pardot, Marketing Cloud, and/or other customer support tools.
  • Experience with Apex/Visualforce, JavaScript, HTML, CSS, etc.
  • Strong understanding of Agile based development practices and Sprint planning strategies.
  • Highly organized, detail oriented, and ability to work independently.
  • Ability to handle competing priorities in a fast paced, deadline driven environment.
  • Project management and/or business process management certification.
  • Experience managing and triaging user submitted issues via ticketing system(s).
  • Experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force.com IDE).
  • Advanced Excel skills (Macro, Pivot Tables, VLookups).
  • Experience working on iterative projects, and with deployment strategies/processes (staging environment vs. production).

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