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Quality Analyst 2 Full-time

at U.S. Bank in Wisconsin (Published at 27-09-2019)

Quality Analyst 2 - Oshkosh, WI-190027178 At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we?re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures. Work with MS Excel to report on items after QC checks are run.
Basic Qualifications
  • High school diploma or equivalent
  • Two to three years of experience in quality analysis and measurement activities

Preferred Skills/Experience
  • Strong knowledge and understanding of the products and services applicable to the assigned area
  • Thorough knowledge of the productivity and accuracy standards of the assigned area
  • Strong knowledge of computer systems used in the assigned area
  • Excellent verbal and written communications skills
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Bachelor's degree preferred
Job Risk/Compliance/QC/Audit/Fraud Primary Location Wisconsin-WI-Oshkosh Other Locations CA-CA-San Diego Shift 1st - Daytime Average Hours Per Week 40

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