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VP of Member Services Full-time

at in Wyoming (Published at 19-09-2019)

Blue Federal Credit Union employees work hard, have fun, and win for our members and each other! Want to join the Blue family as a VP of Member Services? Read on for details.

Blue is looking for a Vice President of Member Services to be responsible for the overall management of the credit union?s branch network and contact center. This individual will be the internal and external champion for delivering a superior member experience by leading the credit union?s sales and service culture and will focus on the continued enhancement of service delivery and operational process improvements as it relates to Member Service. Vice President of Member Services is a senior management level role and reports directly to the Chief Operations Officer.

Major Duties and Responsibilities

  • Directs activities of the branch operations, in accordance with Credit Union policies and objectives. Set priorities and effectively delegate tasks to Regional Directors and Contact Center management team.
  • Ensures there is a solid alliance with all credit union departments; focusing on building relationships with peers to achieve world-class service through all channels.
  • Collaborates with the COO in preparing short-term and long-range plans that are in line with the strategic objectives of the credit union; including establishing a budget for retail operations. Ensures that budgeted goals are achieved and cost objectives are met.
  • Provides recommendations regarding operating policies and objectives or changes in existing policies and objectives; ensures compliance with and implementation of approved policies and objectives.
  • Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.


Eight years to 10 years of similar or related experience, including preparatory experience.


4 Year College Degree required.

Interpersonal Skills

The ability to motivate or influence senior level personnel, internally or externally, is a key component of the job, requiring a significant level of expertise, credibility, influence and trust. Proficiency in developing and delivering material presentations on complex topics can be important to fulfilling the responsibilities of the position. The inability to communicate at this level would disqualify the individual from being able to fulfill their job responsibilities.

Other Skills

Requires a comprehensive knowledge of Retail Sales and Service and Call Center activities as well as financial institution concepts, processes, practices, and procedures. It also requires extensive experience in member and customer service.

Ability to exercise judgment, employ initiative, implement programs, and guide/lead others towards work goals. Demonstrated effective planning, organizational, and problem solving skills.

Demonstrated ability to communicate effectively, orally and in writing, and interpret complex oral and written instructions.

Skill in resolving member problems and developing/maintaining community relations. Experience with member/customer service operations to include understanding of effective member service philosophy. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.Requires intermediate mathematical skills (calculations and concepts
involving decimals, percentages, fractions, etc.)

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