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Sr. Continuous Improvement Manager Full-time

at SSM Health - System Office in Wisconsin (Published at 11-09-2019)

Sr. Continuous Improvement Manager
Role Purpose:
The Senior Continuous Improvement (CI) Manager will support assigned areas through the coaching and development of Regional, Senior and System leaders on the administration, deployment and technical aspects of SSM Health?s Operating Model. The individual will help identify, develop, and deploy continuous improvement activities utilizing the systems and elements within the Operating Model. The Senior CI Manager will engage with all levels of leadership in the prioritization and coordination of CI activities across the enterprise, while consulting with Senior leaders and providing analysis and mentoring on a variety of performance and process related topics.
Responsibilities:
  • Serves as a coach to Regional, Senior and System leaders on the implementation and deployment of SSM Health?s Operating Model while acting as a subject matter expert on the Operating Model.
  • Acts as a mentor and coach to CI resources within assigned ministries and regions in order to foster an environment of professional growth and development for our internal Continuous Improvement team members.
  • Supports leaders in the identification, definition and solving of complex problems that materially affect Ministry, Region and System performance through the use of Performance Boards, Step Back Reviews and other elements within the Operating Model.
  • Partners with Regional and System leadership and subject matter experts to assess needs in support of developing system strategies and improvements that drive organizational performance.
  • Acts as an internal consultant in support of strategy deployment and catchball activities; supporting the development of short and long term strategies incorporating SSM Health?s Operating Model practices to facilitate progress and achieve strategic objectives
  • Builds a culture of continuous learning and enablement through the deployment of SSM Health?s Operating Model.
  • Supports curriculum development through observation, providing formal and informal feedback.
  • Coordinates and leads key improvement initiatives while acting as a coach to internal teams; coordinating workshops, team trainings, and openly sharing technical expertise related to SSM Health?s Operating Model to ensure continued adoption of the systems and elements.
  • Coaches and develops a problem-solving culture at all levels of the organization.
  • Facilitates in-person or virtual ?train the trainer? sessions in a professional, articulate manner that clearly demonstrates SSM Health Mission and values
PRIMARY OUTCOMES:
  • Mission, Values and Standards of Ethical Conduct
  • Demonstrates and imparts the mission, philosophy, values and vision of SSM Health in daily activities and into operational functions, processes and environment.
  • Works effectively as a team member in a dynamic executive environment where collegiality, subsidiary and sharing responsibility is required and highly valued within a matrix organization. Promotes teamwork within and across the network by maintaining positive and productive intra-entity and intradepartmental relationships and utilizing effective problem solving skills.
  • Adheres to the SSM Health Standards of Ethical Conduct, displaying, as applicable, ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities.

Minimum Qualifications:
  • Education: Bachelor?s degree required with master?s preferred in healthcare administration, nursing, organizational development, business, quality or related field.
  • Experience: Typically has seven or more years of experience in a process improvement oriented role and similar experience working with executive teams.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Ability to present effectively and engender the support and confidence of clinicians, administration, and other employees throughout SSM Health.
  • Highly developed communication, influencing and networking skills, including ability to write in a clear and understandable manner, present formally and informally in stand-up presentations, one on one group settings, and listen effectively.
  • Ability to complete initiatives effectively, manages multiple activities simultaneously, exercise good judgment with minimal direction, and remain flexible to respond to ever-changing priorities
WORKING CONDITIONS:
  • Office environment characterized by comfortable furnishings, adequate lighting and ventilation, minimal noise.
  • Occasional long/irregular hours.
  • Non-smoking environment.


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