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Shift Lead (Store #798) Rockaway, NJ Full-time

at in New Jersey (Published at 15-07-2019)

The Co-Manager manages the day to day operation of Books-A-Million stores as a Manager On-Duty in conjunction with the management team members to maximize sales and customer service, and oversees the execution of the Merchandising plan to maintain compliance and store standards.

Operational Responsibilities

  • Maximizes profits and customer service by operating the store in adherence with all store policies and guidelines.
  • Monitoring the quality of the products served as well as the quality of customer service.
  • Trains and develops associates and managers in all areas of Cafe.
  • Ordering and maintaining adequate stock levels.
  • Maintaining cafĂ© standards to comply with policies, directives, and Local Health Department Statutes.
  • Works with the Management team to achieve a grade of ?B? or higher on each Store Appraisal Report.
  • Ensure customer satisfaction on a day-to-day basis.
  • Maintain a self-development program to improve knowledge, skills, and abilities.
  • Ensuring that all customers are greeted, invited back, and satisfied with their purchases.
  • Customer complaints are handled to a satisfactory conclusion.
  • Maintaining all aspects of the store?s operational requirements in order to ensure that exemplary customer service standards are achieved daily.
  • Sales, payroll, inventory, merchandising and housekeeping functions at all times.
  • Supervise the baristas to achieve maximum sales and profits
  • Responsible for all Store Appraisal Report items which directly relate to the Cafe.

Scheduling Requirements

  • Co-Managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the stores.
  • Attends one District Meeting each year.

Job Type: Part-time


  • Retail Management: 1 year (Preferred)
  • Supervisor: 1 year (Preferred)
  • customer service: 1 year (Preferred)
  • Sales Management: 1 year (Preferred)

Additional Compensation:

  • Store Discounts
  • Commission

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