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This job ad has been posted over 60 days ago...



Game Master - Virtual Reality (OC) (MGM Grand) Full-time

at in Nevada (Published at 11-07-2019)


Las Vegas, Nevada

The Game Master is responsible to facilitate players with booking, payment, briefing players, running game sessions, ensuring player safety and acting as technical support to ensure a smooth gaming experience. Game Master must possess great energy, professionalism, deliver high end customer service and possess a strong sense of pride and responsibility for the venue. All duties are to be performed in accordance with departmental and MGM Grand policies, practices and procedures.

  • Greet, check-in, suit-up and suit-down players.
  • Oversee in-game sessions to ensure player safety.
  • Present player safety briefing and obtain signatures on liability
  • Provide exceptional customer service and assist guests with questions.
  • Ensure professional and courteous behavior with all guests and employees.
  • Follow cash handling procedures i.e. cash, credit cards, room charges, comps.
  • Receive and return bank from Satellite Cage.
  • Comply with all company and departmental rules, regulations, policies and procedures.
  • Operate games according to the rules of the Zero Latency Games Manual.
  • Maintain clean and sanitized VR equipment.
  • Identify, troubleshoot and record technical issues.
  • Maintain a safe work environment.
  • Perform all other job related duties as requested.


  • At least 1 year of customer service experience.
  • Ability to perform basic math.
  • Ability to actively and quickly resolve potential issues.
  • Excellent customer service skills.
  • Have interpersonal skill to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Working knowledge of Windows, Microsoft, POS, etc.
  • Able to effectively communicate in English, in both written and oral forms.


  • Previous experience in a similar resort setting.

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