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Collections Agent Call Centre Full-time

at TransformCredit in Illinois (Published at 17-04-2019)

$26,000 - $28,000 a year

Transform Credit is a new innovative start-up on a mission to become the number one loan provider for anyone who has been declined by their bank in the US. Part of a successful global network we are looking for determined challenge seekers to join our team.

To be successful in this role, you need to be passionate about helping people first and foremost, but also adaptable and target driven. This is a fast-paced start-up environment, so you'll need to be organized and keep calm under pressure.

We'll ask you to do:

  • Work with customers who fall behind on their repayments to get their loan back on track.
  • Effectively contact our customers and have the confidence to ask the right questions to successfully collect payments.
  • Be the point of contact for our customers through each stage of their Transform Credit journey.
  • Be the biggest cheerleader of our business!
  • Push the boundaries of what you are capable of, challenge yourself constantly.

We think you'll need:

  • Excellent communication skills; you will be able to speak to your customers like you would your friends and family, making them feel welcome and at ease whenever you speak to them. You will be able to communicate effectively in writing, when required, by either email or text message.
  • Ownership; when something goes wrong, you fix it. If something isn't working, you get it changed.
  • You don't wait to be told that you need to improve, you're driven by a desire to develop yourself, become better at what you do and help more people.
  • Excellent customer service skills and a passion for helping people.
  • Exceptional organizational capabilities.

What we offer in return:

  • Business Performance Bonus
  • Health Care Scheme
  • Free Gym Membership
  • 22 days holiday each year
  • Beautiful offices in Chicago
  • The opportunity to join a global team in a fast paced environment

NB: Please note that any job offer will be contingent on satisfactory completion of criminal, credit and employment reference checks due to the sensitive nature of information Transform Credit is responsible for.

Job Type: Full-time

Salary: $26,000.00 to $28,000.00 /year

Experience:

  • customer service: 2 years (Preferred)

Additional Compensation:

  • Bonuses

Work Location:

  • One location

Benefits offered:

  • Health insurance
  • Dental insurance
  • Gym memberships or discounts
  • Flexible schedules
  • Workplace perks such as food/coffee and flexible work schedules


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