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IT Specialist Full-time

at US Department of Agriculture in Wyoming (Published at 26-02-2019)

$57,014 - $81,400 a year
Part-time

    Duties

    Summary

    This vacancy is located in the Technical Support Division, Northwest Region Branch.

    Responsibilities

    The following are the duties of this position at the GS - 11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
    As an Information Technology Specialist, you will:

    • Provide user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems and daily user support issues. Coordinates with customers to ensure they request the appropriate permissions through their security staff.
    • Manage and deploy workstations through entire life cycle.
    • Work with CEC staff in selecting, piloting, testing, and implementation of certified hardware and software based on user requirements and CEC policy.
    • Serve as an Information Technology Specialist who provides support, assistance, liaison services and limited end-user getting started training to customer agency personnel.
    • Analyze and resolve operational problems and monitors overall customer satisfaction rates, maintains operational standards set at management levels and is accountable for delivery of customer satisfaction.

    Travel Required

    Occasional travel - Occasional travel may be required.

    Supervisory status

    No

    Promotion Potential

    11

  • Job family (Series)

    2210 Information Technology Management

    Similar jobs

    • End-User Support Specialists
    • Information Technology Project Managers
    • Specialists, End-User Support
  • Requirements

    Requirements

    Conditions of Employment

    • Click "Print Preview" to review the entire announcement before applying.
    • Please refer to "Conditions of Employment."
    • CEC offers alternative/flexible/telework schedules for eligible positions.
    • Must be a U.S. Citizen or U.S. National

    The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

    Qualifications

    You must meet the following requirements by the closing date of this announcement.

    Specialized experience: For the GS-11 , you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes:
    • Completing computer project assignments that required a wide range of knowledge of IT support, deployment and customer service requirements and techniques pertinent to providing IT customer support. This knowledge is generally demonstrated by assignments where you analyze a number of alternative approaches and suggested responses to IT issues, problems and concerns; AND

    • Experience independently providing various information technology customer services and support. Examples include:
    • Images, manages and deploys customer workstations and peripherals through the entire life cycle.
    • Provides workstation user network account support to include setup and configuration (e.g., user profile, email, peripheral access), and troubleshoot user account problems on a daily basis.
    • Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations. Resolves workstation security issues.
    • Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer.

    OR
    You may qualify with a Ph.D. or equivalent doctoral degree or three (3) full academic years of progressively higher level graduate education leading to such a degree. (In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.
    Specialized experience: For the GS-09 level, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 level. Specialized experience includes:
    • Completing the delivery of computer task assignments related to IT support, deployment and customer service requirements and techniques pertinent to providing assistance in IT computer projects. Many tasks will be related to a project that is managed by the Project Manager. This experience is generally demonstrated by assignments where you analyze a number of alternative approaches, leverage suggestions and directions from others, and suggested responses to IT issues, problems and concerns. Computer task assignments may include:

    • Images, manages and deploys customer workstations and peripherals through the entire life cycle.
    • Provides workstation user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems on a daily basis.
    • Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations. Resolves workstation security issues.
    • Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer.

    OR
    You may qualify with a masters or equivalent degree, or 2 full years of progressively higher level graduate education leading to such a degree. (In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.
    To be qualifying, degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

    In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.

    • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
    • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
    • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
    • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

    Education

    The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.

    Additional information

    • We may select from this announcement or any other source to fill one or more vacancies.

    CONDITIONS OF EMPLOYMENT :
    • A one year probationary period may be required.
    • Pass a pre-employment security investigation.
    • Must successfully complete a background investigation.
    • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
    • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
    • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
    • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
    • Obtain and use a Government-issued charge card for business-related travel.
    • Must obtain a valid state driver?s license and maintain a valid license while you occupy the position.
    • Obtain and maintain a Public Trust background clearance.
    • Must be able to lift up to 50 pounds.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a ?not qualified? determination.
    Rating : Your application will be evaluated in the following areas:

    • Customer Service
    • Technical

    Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Best Qualified, Well-Qualified or Qualified depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
    Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
    Referral : If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
    If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP )) you must be assigned the middle category or better to be rated as ?well qualified" to receive special selection priority.


    To preview questions please click here .

    Background checks and security clearance

    Security clearance

    Other

    Drug test required

    No

  • Required Documents

    Required Documents

    A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
    All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .
    VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation . In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
    CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.
    EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
    A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page .
    If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions .
    Recommended Documents:
    In addition, we recommend that you submit copies of the following:
    • Performance Appraisal A copy of your most recent completed annual performance appraisal, dated within the 18 months, that includes the final rating.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

    Our comprehensive benefits are very generous. Our benefits package includes:
    • Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
    • Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
    • Access to insurance programs that may be continued after you retire.
    • A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
    • A retirement program which includes employer-matching contributions.
    • Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.



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