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Call Center Representative Full-time

at City of Hazen in Arkansas (Published at 21-02-2019)

Part-time

At City of Hazen, we are always looking for dedicated people to become members of our caring team. The majority of our staff stay with our organization for a very long time, for they appreciate the way they are treated. We have created a family environment that promotes respect, support, understanding, high ethical values, and love. These same principles are the foundation of our program for the people we serve.

Responsibilities
* Scheduling in-home services and assisting with nurse practitioners
* Practice exceptional customer service and telephone techniques
* Deliver verbatim scripting.
* Ability to maintain patience and professionalism with plan members.
* Ability to listen to members and multi-task.
* Ability to utilize rebuttals and address member concerns in a detailed manner.
* Maintain member confidentiality and follow all HIPAA guidelines.
* Demonstrate the ability to navigate multiple systems in order to schedule nurse practitioner appointments.
* Ability to meet quality assessments standards and call monitoring requirements
* Cooperate with co-workers and management while working toward department goals
* Maintain center standards for performance and productivity
* Follow all center policies and procedures.
Working hours: 9:00 AM - 5:30 PM

Skills

Requirements

Position Requirements
* 6 months prior call center experience in sales, education, customer service, collections, or similar (required)
* Computer and typing skills (Data entry)
Physical Requirements
* Ability to stand, bend, stoop, sit, walk, twist and turn
* Ability to use a phone or wear a headset for extended periods of time
* Ability to use a computer keyboard and mouse
* Work environment is indoors, majority of time is spent sitting at a desk
Education

High School

Experience

Entry Level

Qualifications
* High School diploma or GED equivalency
* 18+ years of age
* Drug Test, background screen and education verification
Benefits

At city of Hazen, We offer generous hourly wages, matching 401K, and Health Insurance. Applications will be considered for all positions without regard to race, color, national origin, age, religion, sex, marital status, veteran status, or any other legally protected status.

Job Types: Full-time, Part-time

Salary: $15.00 to $17.00 /hour

Experience:

  • Call Center: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Work authorization:

  • United States (Preferred)

Working days:

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday

Benefits offered:

  • Paid time off
  • Parental leave
  • Health insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Retirement benefits or accounts
  • Child Care benefits
  • Flexible schedules
  • Workplace perks such as food/coffee and flexible work schedules


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