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Call Center Customer Service Representative Full-time

at TruGreen in Missouri (Published at 11-02-2019)

Position Overview

  • Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
  • Responsibilities
  • Answers inbound customer service calls, responds to customer emails and surveys.
  • Resolves customer service concerns to determine root cause of the concern.
  • Escalates customer issues requiring extensive problem solving.
  • Uses save training and current save offers to retain customers at every opportunity.
  • Updates and maintains customer database with accurate customer information and timely data entry.
  • Upsells services to existing customers based on customer needs.
  • Provides resolution and timely follow-up with the customers.
  • Communicates customer impacting trends and/or ideas for improvement to manager.
  • May perform outbound calls to internal and external customers to schedule applications and/or service calls.
  • Education and Experience Requirements
  • High school diploma or general education degree (GED); or up to one year related experience and/or training, or an equivalent combination of education and experience
  • Associate degree from a two-year college or technical school preferred
  • Knowledge, Skills, and Abilities
  • Customer service skills and ability to address with complaints and resolve conflict in a professional and decisive manner
  • Telemarketing and sales skills to up-sell products and services to meet customer needs
  • Written and verbal communication skills for professional business interactions
  • Computer skills with Microsoft Office application (Word, Excel, Outlook, PowerPoint) as well as familiarity with social media software applications
  • Ability to learn and apply general knowledge of the company, products and services
  • Ability to read, comprehend and adhere to instructions, processes and procedures
  • Accuracy and attention to detail
  • Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
  • Organizational and time management skills, including punctuality for on-time attendance
  • Ability to work independently under general supervision and collaboratively as part of a team
  • The ability to talk and type simultaneously when interacting with customers

Job Type: Full-time

Job Type: Full-time

Salary: $13.00 /hour

Experience:

  • Customer Service Representative: 1 year (Required)
  • Call Center: 2 years (Required)
  • Customer Service: 2 years (Required)
  • Receptionist: 1 year (Required)
  • Dispatch: 1 year (Preferred)
  • Administrative Assistant: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Location:

  • Kansas City, MO (Required)

Language:

  • English (Required)

Work authorization:

  • United States (Required)

Shifts:

  • Morning (Required)
  • Mid-Day (Required)
  • Evening (Required)
  • Graveyard (Required)

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Other types of insurance
  • Retirement benefits or accounts


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