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Front Desk Agent/ Night Auditor Full-time

at Holiday Inn Express and suites in Missouri (Published at 10-02-2019)

At Holiday Inn Express®our purpose is to provide simple, smart travel. That?s where you come in. When you?re part of the Holiday Inn Express brand you?re more than just a job title.

At Holiday Inn Express we look for people who are

welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.We are a great team of motivated and innovative individuals who are looking for Guest Service Agent to join our busy and professional team.

The ideal candidate:

-Is likely to have worked at least 1 year in a hotel/ customer service environment.

-Be able to demonstrate initiative and be someone who has a reputation for delivering great service.

-Opera Property Management System experience is preferred this will determine pay rate

-Able to work weekends and Holidays, have open availability to work all 3 shifts

-Must be dependable, have transportation.

-Must have great communication skills able to speak directly with guests, hold conversations

-Able to problem solve, and deal with situations.

-Must be able to pass a background check

-Must be able to work in the United States.

Greet, register, and assign rooms to guests of the hotel.
Keep records of room availability and guests' accounts using hotel computer systems.
Compute bills, collect payments, and make change for guests.
Perform simple bookkeeping activities, such as balancing cash accounts.
Review accounts and charges with guests during the check out process.
Post charges
Transmit and receive messages, using telephones or telephone switchboards.
Contact housekeeping or maintenance staff when guests report problems.
Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor
Greet and assist guests
When assisting guests to room, inform guest of the hotel?s facilities and hours of operation.
Greet and assist all guests entering or leaving the hotel.
Explain proper use of keys system and insures the guests satisfaction with their room
Correct errors and discrepancies on guest accounts and resolve guest complaints

Job Type: Full-time

Experience:

  • Hotel Front Desk: 1 year (Required)
  • Customer Service: 1 year (Required)

Shifts:

  • Morning (Required)
  • Mid-Day (Required)
  • Evening (Required)
  • Graveyard (Required)

Benefits offered:

  • Health insurance
  • Employee discounts


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