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Key & Certificate Management Support Engineer Full-time

at Deloitte in Tennessee (Published at 10-02-2019)

Deloitte Global
Job title: Key & Certificate Management Support Engineer
Are you energized by helping organizations protect their data and build client trust? Do you want to work in one of the world?s largest holistic internal cybersecurity organizations? If you?re interested in proactively preventing, detecting, and responding to cyber attacks across a complex global footprint, then Deloitte Global could be the perfect place for you. We?re looking for an analytical thinker passionate about cybersecurity to join our team.
Work you?ll do:
In this interesting and diverse role, you?ll provide support for the day-to-day operation of the Key and Certificate Management (KCM) service and its components. The KCM Support Engineer role requires skills that enable the individual to deliver a high level of service and to meet the expectation from the business of a highly available agile infrastructure. Foundational knowledge of Core, Specialized and technical competencies is required, along with a very solid understanding of an enterprise IT infrastructure operational environment, security architecture and knowledgeable on standards and industry best practices for cryptography, encryption, Public Key Infrastructure and certificate management. The candidate must be able to demonstrate foundational skills in Certificate Management using industry tools such as Venafi, knowledge of HSMs and PKI, knowledge of web server technologies, knowledge of load balancer and other network devices, TLS implementation for server-side and mutual authentication. This position reports to the KCM Regional Manager.
This Deloitte Global role requires limited to no travel.
Specific responsibilities may change based on the given needs of the business. General responsibilities must always be carried out in accordance with defined standards, policies and procedures, and will include:
Infrastructure Management
  • Operation of Key and Certificate Management Components
  • May be required to manageme and control of enterprise infrastructure Hardware Security Modules (HSM)
  • Management and control of Key Certificate Management Disaster Recovery Process
  • Management and control of KCM automation process and tools and resiliency
Operational Support and Service Delivery
  • Provide first level of support for the KCM services
  • Ensure the successful operation of the KCM services by timely processing service requests, addressing incident tickets and folllowing change management global practices
  • Responsible for the daily operation and maintenance for the KCM systems.
  • Perform the duties of Registration Authority by validating certificate requests and following Global policies for certificate issuance.
  • Educate users on the processes to request and use the KCM services, including but not limited to certificate requests and renewals, database encryption key management setups and code signing.
  • Responsible for maintaining and generating reporting, analytics, and dashboards for enterprise certificate management.
  • Train and support other support teams including member firms, global member firm infrastructure support and Global Network Operations Centre to streamline support processes
  • Participate in post mortem activities and report generation
  • Participate in 24x7x365 on-call rotation
  • Support Disaster Recovery testing on a yearly basis
  • Identify and report any non-compliance with information security or other policies.
  • Respond to escalated service issues and problems.
  • Delivery of operational KPIs and associated reports.
  • Support and development of PowerShell-based automation scripts for Certificate Management related Tasks
Project Delivery
  • Attend meetings as needed
People Management
  • Coach others as needed
Knowledge Sharing / Documentation
  • Contribute to, produce and maintain process, procedure, and other operational documentation, including runbooks, user manuals, administration guides, FAQs, etc.
  • Assist in training new staff in technical processes and procedures
  • Attend training and knowledge improvement activities as required
What you?ll be part of?our Deloitte Global culture:
At Deloitte, we expect results. Incredible?tangible?results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.
In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in?with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out?with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.
Deloitte Global supports our talented professionals in answering the question: What impact will you make?
Who you?ll work with:
The Deloitte Global Cybersecurity function is responsible for enhancing data protection, standardizing and securing critical infrastructure, and gaining cyber visibility through security operations centers. The Cybersecurity organization delivers a comprehensive set of security services to Deloitte?s global network of firms around the globe.

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