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Housekeeping Supervisor Full-time

at National 4-H Council in Maryland (Published at 09-02-2019)


Position Summary
4-H is currently seeking for a self-motivated Housekeeping Supervisor will be responsible for directing a section of the Housekeeping staff to assure guest rooms are cleaned to exacting standards and will assist the Executive Housekeeper in supervising daily work activities to ensure clean, orderly, and attractive guestrooms, linen closets, and laundry area. Assign duties, inspect work, investigate complaints regarding housekeeping services and equipment, and take corrective action as required.


  • Serve as supervisor of the housekeeping department staff responsible for the laundry and lodging room cleaning operations.
  • Create and distribute to staff daily room and laundry assignments by utilizing Opera Property Management System (OPMS) software.
  • Conduct orientation training and in-service training to explain policies, work procedures and demonstrate proper use and maintenance of equipment.
  • In close collaboration with the Executive Housekeeper be responsible for the performance management of housekeeping personnel.
  • Obtains a list of priority rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Monitor Housekeepers? daily work activities and monitor progress.
  • Supervise work activities of floor personnel and inspect all assigned rooms to ensure clean, orderly, and attractive guest rooms. After final inspection change room status in Opera PMS from Vacant/Clean to Vacant/Inspected.
  • Coordinate work orders in assigned sections after completing a thorough inspection of Vacant/ Inspected Rooms.
  • In coordination with Executive Housekeeper check inventory stock to ensure adequate supplies. Maintain key control of guest rooms.
  • Log items into the Lost and Found and respond to inquiries regarding lost items.
  • Perform cleaning duties in cases of emergency or shortage of staff.
  • Be aware of and operate within OSHA (Occupational Safety & Health Act) standards and company safety policies.
  • Participate in the screening and interviewing of prospective housekeeping staff.
  • Responsible for staying up to date and having a thorough knowledge of/company policies and housekeeping best practices.
  • In conjunction with Executive Housekeeper order necessary supplies as well as monitor and submit time sheets for temporary outside contract personnel. Perform other assignments as necessary.


  • High School diploma or GED; Associate degree preferred.
  • Must have at least two to four years of prior housekeeping supervisory experience
  • Must have proficiency in OPERA or any other related hotel Property Management System.
  • Must have the ability to perform at a high standard in a team-oriented environment.
  • Must have strong written, oral. And organizational skills, with the ability to prioritize as needed.
Travel Requirements: No travel required.
Career Ladder: position typically has the following career ladder
  • Housekeeping Lead
  • Executive Housekeeper

ADA Requirements: This job operates in a hotel and conference services environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Center Positions (Housekeeping Associates):

  • Must be able to lift 40 lbs.
  • Must be able to push heavy carts across carpeted hallways.
  • Bend up and down to clean floors and make beds.
  • Must be able to climb ladders to clean high surfaces.
  • Daily cleaning requires pushing a vacuum cleaner.
  • Adequate close vision to see that an area has been properly cleaned.

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