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Cisco Call Manager/Telephony Engineer Full-time

at Harvard Partners, LLP, Trusted Advisors to IT in Nevada (Published at 31-01-2019)

Harvard Partners, LLP, Trusted Advisors to IT is looking to hire a Cisco Call Manager/Telephony Engineer.
As the Cisco Call Manager/Telephony Engineer, you will be intimately involved in the design, development and implementation of all voice/video related projects (CUCM/UCX), as well as the primary escalation point for all incidents related to the voice/video telephony platforms (IVRs ACDs PBX and IP PBX, Cisco IPCC), both locally and globally. Ideal candidates will be able to support legacy systems as well as drive advancements to improve overall functionality and performance. CCNA Certification ideal.
Required Skills:
  • Advance knowledge of Cisco Unified Communications Manager (CUCM) and UCX.
  • Advanced/Expert knowledge of IVRs, ACDs, PBX and IP PBX Systems, Cisco IPCC (internet protocol contact center) and voice and data networks.
  • Expertise with devices such as routers, switches, hubs, PBX systems, and Cisco IPCC components (VoIP), CVP, Cisco Call Studio).
  • Advanced knowledge of IP protocol and LAN topology.
  • Advanced expertise with toll-free routing plans and Telco specific applications (at&t).
  • Working knowledge of QoS, DNS/DHCP, TCP/IP based LAN, WAN (AVPN, VPN), Cisco UCS, VMware ESXi and firewalls.
  • Genesys IVR product Pure Connect a plus.
  • WAP network security platform.
  • Skype for Business.
  • Superior Troubleshooting skills and excellent communication skills.
  • Subject matter expertise in VoIP, video, and messaging platforms.
  • Well versed in new technologies and trends in the contact center industry.

About Harvard Partners, LLP, Trusted Advisors to IT

Harvard Partners is a management consulting firm focused on helping companies more effectively leverage their IT investment. We engage with the C-Suite and Technology Team to help them better understand their IT infrastructure and process in order to align the technology strategy and organization to reach the firm?s strategic business goals. Some of our practices include: ? Program/Project Management and "PMO as a Service" ? IT Assessments ? Business Continuity/Disaster Recovery ? Optimized Infrastructure ? Concierge Managed Services ? Data Center Strategy, Transformation, and Migration ? Cloud Management Programs ? Security Assessments and Remediation ? Staffing, technical & tactical Working with the client?s staff, vendors, and consultants, we deliver supportive and collaborative engagements where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation resulting in consensus-based business outcomes.

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