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Manager Operations Process, Labor Engineering Full-time

at The Home Depot in Georgia (Published at 12-01-2019)

POSITION PURPOSE
Manage a team of 3-4 individuals reporting to the Director of Workforce Operations. Own and lead improvements to the Labor Model for US stores, with an emphasis on process improvement and improved precision in $6B of payroll allocation. Leverage strong communication and business acumen skills to work cross-functionally across the business to drive payroll productivity and account for changes in the business as it grows and evolves.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
  • Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
  • Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
  • Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
  • Manage issues and roadblocks that arise related to their area of responsibility.
  • Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
  • Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
  • Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
  • Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
  • Maintain knowledge base regarding specific operations and processes within store operations
  • Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

NATURE AND SCOPE
  • Direct and indirect reports typically include 2-5 Business Analysts.
  • Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
  • Typically procedures for analyzing situations and making conclusions are very diverse.
  • Typically considers among many different options or procedures when solving problems.
  • Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.
MINIMUM QUALIFICATIONS
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 5 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications:
  • Bachelor's Degree in a technical field of study, such as Accounting, Business, Engineering, Finance or Mathematics
  • 3-5 years of experience business, industrial engineering, retail, and/or consulting is preferred
  • Excellent communication skills, with an ability to tailor a message to an audience
  • Demonstrate leadership behaviors regularly and be passionate about developing talent
  • Plans & aligns actions with strong listening & networking skills to navigate a heavy cross-functional role
  • Proficiency in Microsoft Office Suite including Excel, PowerPoint, Project, Word and Visio
  • Be a self-starter - demonstrate ability to self-teach new skills to succeed... for example, tools like SQL or Tableau
  • Strong quantitative skills such as statistics and data analysis to focus on driving results
  • Experience with Time and Motion Studies, MOST, and StandardsPro software
  • Understanding and experience with simulation software such as Arena

Knowledge, Skills, Abilities and Competencies:
  • Strong business, functional and/or store knowledge for their area of responsibility
  • Leadership and management experience preferred
  • Strong operations, retail and/or field experience required
  • Ability to partner/communicate well with the field/stores
  • High sense of urgency in responding to field needs
  • Strong big picture; strategic thinking skills
  • Strong quantitative skills such as statistics and data analysis.


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