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Contact Center Project Manager Full-time

at Verizon in Florida (Published at 12-01-2019)

What you?ll be doing...

Verizon is hiring a Contact Center Project Engineer as a part of our Professional Services Consulting team at Verizon. This position will manage technical field delivery of large scale, enterprise, contact center projects, with the main focus on implementation of a technically sound solution that ensures what was sold to the customer is accurately delivered. The Contact Center Project Manager is typically involved in a project from the kick-off to the end when the project is transitioned to post-production support.

  • Be responsible for the on-time, on-budget, high quality deliverables of large scale Unified Communications, Contact Center (Enterprise & Express) network and IT infrastructure transformational projects for F500 customers
  • Consistently represent self as the delivery leader
  • Provide leadership to the project teams
  • Assume responsibility for overall success of a client project overseeing adherence to the approved project scope and budget
  • Demonstrates expertise in:
    • Precision Queues / Intelligent Call Routing
    • Interactive Voice Response Units (IVR)
    • PBX
    • Agent Desktops
    • Work Force Management
    • Quality Management

What we?re looking for...

You'll need to have:

  • Bachelor?s degree or fouror more years of work experience.
  • Four or more years of relevant work experience.
  • Experience managing remote resources across multiple business and technical silos.
  • Experience working in dynamic and fast-paced environments
  • Experience managing competing and conflicting priorities
  • Experience with large scale, enterprise contact center environments and deployments
  • Willingnessto travel.

Even better if you have:

  • Bachelor's degree.
  • Four or more years of contact center project management experience.
  • Four or more years of unified communications implementation experience.
  • Four or more years of network infrastructure implementation experience.
  • Project Management Certification (PMP).
  • ITILv3 Certification.
  • Cisco Unified Communications implementation experience to include Contact Center technologies.
  • Demonstrated effective presentation and communications skills to accurately represent and convey information both in verbal and written form to multiple levels of an organization.
  • Ability to manage competing and conflicting priorities.
  • Excellent computer skills necessary in Word, Excel, Presentation, Project and Visio.
  • Ability to communicate effectively with technical and non-technical audiences.
  • Ability to project manage and define automated system installation/configuration procedures.
  • Ability to ensure creation of System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure.
  • Desire and willingness for continued technical growth.

When you join Verizon...

You?ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America?s fastest and most reliable network, we?re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we?re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.



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