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Sr Customer Engagement Executive-HCM Job Full-time

at SAP in Georgia (Published at 11-01-2019)

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That?s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it?s the best-run businesses that make the world run better and improve people?s lives.


JOB DESCRIPTION:

The Customer Engagement Executive (CEE) has overall responsibility for the daily management of assigned Cloud HCM customer accounts, including account management strategies and engagement / expansion plans to ensure profitable growth within these customers. The focus of this position is to maximize the value that customers and SAP receive through adoption and use of the SuccessFactors subscription software. The CEE is responsible for aiding their customers with the execution of their HCM solution strategy and are measured on the retention and growth of the associated subscription revenue. The CEE is expected to serve as the primary point of contact for the customer back into SAP and to maintain customer satisfaction through collaborative account planning and when necessary, issue mitigation and escalation management. The CEE role may be inside or field based.


EXPECTATIONS AND TASKS:

Assisting customers within their assigned portfolio with the development and execution of implementation plans and account strategies that result in broad solution adoption and the identification of new business opportunities.

These plans should:

  • Provide continued focus on the attainment of the customer?s stated HCM business objectives
  • Increase the customer?s usage of their contracted cloud applications up to and beyond the entitlements that they have
  • Track overall customer satisfaction and usage
  • Expand business process automation across these key HCM solutions

Meet or exceed account-specific revenue and profitability goals for account portfolio including (but not limited to) renewals and subscription software expansion.

Maintain a close working relationship with other regional business teams (such as SAP and Cloud LoB AEs, AGS support personnel, Global Account Directors, Managing Directors and other customer facing personnel) and corporate functions necessary to support their assigned accounts

Act as primary escalation point for cloud solutions within their portfolio

Drive opportunity development (including growth and qualification of pipeline in conjunction with the assigned Account Executive)

Deal management and commercial negotiation of the entire HCM subscription renewal(s) (from opportunity to close)

Facilitate quarterly Account Reviews with customer to confirm ongoing customer HCM account goals and strengthen relationships


WORK EXPERIENCE:

  • 3-5 years of experience in the following areas:
  • Selling or delivering consulting services
  • Managing complex customer accounts
  • Commercial experience including the development of account management plans and contract negotiation
  • Line of Business specific experience: Human capital management, recruitment, learning, compensation and talent management expertise

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

  • Multi-lingual a plus depending upon region
  • Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook
  • Bachelor equivalent: Yes

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you?re searching for a company that?s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment ? apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.



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