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Hiring Transitioning Military Personnel (IT Tech Career) - Herndon, VA Full-time

at Phacil, Inc in Maryland (Published at 11-01-2019)

This Tier I IT Help Desk Technician will be in Herndon, Virginia.

Must be U.S. Citizen.

Active Secret clearance required.

Transitioning Military Personnel strongly preferred.

We are seeking an entry level Help Desk Support Technician. Specific duties include:

-Assist with technical questions and issues that affect staff and the user community.

-Central point of communication for outage events and system status. Any issue is immediately assessed and reported to the relevant user community.

-Create Daily Summary emails detailing prior day?s events.

-Incident Ticket Management and Ticket Tracking - Logging and updating, follow-up and tracking incident tickets.

-System Monitoring ?Application and hardware monitoring. Utilizing real time monitors, diagnostic tools, and instant email alerts.

Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our customers who rely on us every day.


A Bachelor?s degree. Strong analytical and problem solving skills for resolving issues. Good organization skills to balance work and lead projects. Good interpersonal skills to interact with customers and team members. Strong communication skills to interact with team members and support personnel. Ability to work in a team environment. Willingness to work swing or graveyard schedule ? one of the three shifts that provide 24 x 7 x 365 customer support via phone, email, or ticketing system.Energized by a fast-paced environment. Comfortable working as part of a connected team, but self-motivated.

Job Type: Full-time


  • Interim or Active Secret clearance (Preferred)

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