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Rental Department Admin/Ops Full-time

at Hale Trailer Brake & Wheel Inc. in Massachusetts (Published at 09-01-2019)

Rental Department Admin/Ops

Hale Trailer Brake & Wheel Inc. is a multi-location, full service trailer dealership with an immediate opening at its Springfield MA branch. We are looking for a RENTAL DEPARTMENT ADMIN ASSISTANT.

Responsibilities: Assist Rental Staff with all activities relating to the administration of the department and assist in all other areas needed.

Responsibilities Include:

  • Answer incoming phone calls, assisting customers with their rental reservations and questions.
  • Request all certificates of insurance for all outgoing rentals.
  • Filing of all rental paperwork including leases, inspection paperwork, and insurance
  • Assist rental operations team with requesting registration paperwork for all fleet trailers.
  • Tracking unused license plates/expired license plates/and renewing license plates.
  • Make outgoing calls to customer and vendors when needed.
  • Maintaining vendor files including securing all proper documentation.
  • Weekly Trailer Inventory ? maintaining inventory and insurance audits.
  • Some Inspections on incoming and outgoing rental trailers.
  • Assist with Road call management and customer and Vendor communications
  • Provide excellent customer service, building strong customer relationships with existing & new customers.
  • Comply with the Company?s safety program.
  • Interface with corporate accounting and administration, as well as other branch locations as needed
  • Strong communication with customers regarding unit damages and insurance issues.


  • Prefer a candidate with some background in the HD trailer/truck industry or a related field but will train the right candidate.
  • A background with customer service/sales ? either retail or internal
  • Willingness to assist with physical requirements of the position (inspections)
  • Must have excellent communication skills
  • Must be detail-oriented, and able to handle multi-tasking regularly
  • Must be able to work in a fast paced, dynamic environment
  • Must have good computer and accurate data entry skills, experience with Microsoft Office (Word, Excel) a must
  • Must pass a standard pre-employment drug test

We offer competitive salary, excellent medical, vision & dental benefits, paid vacation/401k and profit sharing.

If you want to join the best team of trailer professionals on the East Coast, submit your resume by fax to 413-731-1133 or email or apply in person at 222 Cadwell Drive, Springfield MA 01104


Job Type: Full-time


  • Driver's License (Required)

Work authorization:

  • United States (Required)

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts

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