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Supervisory IT Specialist Full-time

at US Department of Veterans Affairs in Arkansas (Published at 07-01-2019)

$87,252 - $113,428 a year
Part-time

    Duties

    Summary

    Work Schedule: M-F 8:00 am - 4:30 pm
    Recruitment & Relocation Incentives: Not authorized

    Responsibilities

    This position is located within the Office of Information & Technology (OI&T), ITOPS, End
    User Operations, District Operations, Area Operations, at a Veterans Administration duty location
    within the U.S. The incumbent serves as a primary advisor and point of contact to the Area
    senior IT executive manager and management officials on information management (IM) issues
    and IT projects under development or planned for the serviced organization(s).

    Travel Required

    Occasional travel - May be required to travel Little Rock and North Little Rock campus, along with traveling to Community Based Outpatient Clinics throughout the State of Arkansas.

    Supervisory status

    No

    Promotion Potential

    13

  • Job family (Series)

    2210 Information Technology Management

    Similar jobs

    • Computer Support Specialists
    • Information Technology Specialist (It Specialist)
  • Requirements

    Requirements

    Conditions of Employment

    • You must be a U.S. Citizen to apply for this job
    • Subject to a background/security investigation
    • Designated and/or random drug testing may be required
    • Selective Service Registration is required for males born after 12/31/1959
    • May be required to serve a probationary period
    • Selected applicants will be required to complete an online onboarding process

    Qualifications

    You must possess at least one (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to perform the duties of a Supervisory IT Specialist at the GS-12 grade level. This experience must have been equivalent to next lower grade level, GS-12, in Federal service. Specialized experience is experience exercising full technical and administrative responsibilities for planning, developing,
    implementing, executing, and evaluating the Information Technology (IT) Program. Executes
    IT initiatives to include planning, design, acquisition, implementation, operation, and disposal of IT
    infrastructure. Resolves acquisition issues, related IM policy matters, and potentially
    controversial items . Ensures that decisions made, actions taken, and results obtained are tenable,
    cost effective, and within established policy, standards, and guidelines. Coordinates with the
    Enterprise Service Line organizations as needed to support day-to-day operations. Work
    involves the planning and delivery of point of service customer support, including
    installation, configurations, troubleshooting, customer assistance, and/or training, in response to
    customer requirements in support of site functions. Site support includes
    racking/stacking/swapping and connecting equipment, monitoring computing environment and
    application performance status, and performing other physical actions on the equipment requiring
    limited access to devices as instructed by the service line, oversee and maintain patch cables in
    computer rooms and closets; and Information Technology related experience demonstrating each of the four competencies listed below.
    Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
    Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
    Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
    Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
    You will be rated on the following Competencies as part of the assessment questionnaire for this position:
    • Applies Technology to Tasks
    • Customer Service
    • Operating Systems
    • Technology Awareness

    IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
    For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .

    Education


    Additional information

    Physical Requirements: Sedentary
    Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
    Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities), and/or disabled veterans with a compensable service-connected disability of 30% or more. For more information on how to apply using this appointment authority via the Selective Placement Coordinator within the office, contact the facility Human Resources Department at (501) 257-1000.
    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
    Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
    The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .
    This job opportunity announcement may be used to fill additional vacancies.
    If you are unable to apply online view the following link for information regarding an Alternate Application .

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC . WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
    Your responses to the assessment questionnaire will be reviewed along with the information provided in your resume and supporting documentation to determine if you are qualified for the position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered and/or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
    Candidates who apply under All U.S. Citizens announcements will be rated and ranked using Category Rating procedures. Qualified candidates will be assigned to a quality category. The categories are defined as follows:

    • Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
    • Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
    • Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
    • Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
    Application of Veterans' Preference : Category rating and selection procedures place those with veteran's preference above non-preference eligibles within each category. Preference eligible applicants that meet the eligibility and qualification requirements and who have a compensable service-connected disability of at least 10 percent are listed in the highest quality category (except when the position being filled is scientific or professional at the GS-09 grade level or higher).

    Background checks and security clearance

    Security clearance

    Not Applicable

    Drug test required

    No

  • Required Documents

    Required Documents

    IMPORTANT: Please ensure your resume include up-to-date contact information (phone number(s), email address(s), etc.)
    To apply for this position, you must provide a complete Application Package which includes:

    • Resume

    The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).
    • Cover Letter
    • DD-214
    • Other Veterans Document
    • Resume
    • SF-15
    • SF-50
    • Transcript

    Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx .

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .


    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.



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