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Information Receptionist Full-time

at US Department of Justice in Mississippi (Published at 27-12-2018)

$35,814 - $44,765 a year
Part-time

    Duties

    Summary


    Why work for the Federal Bureau of Prisons?

    You can have a meaningful career with an agency that truly values a diverse workforce. You will find a diverse workforce employed from entry level jobs to senior management positions. We protect public safety by ensuring federal offenders serve their sentences of imprisonment in facilities that are safe, humane, and provide reentry programming. Employees at correctional facilities perform correctional work regardless of their specific occupation.

    Responsibilities


    Serves as a receptionist for visitors entering the institution, provides necessary information, and arranges for contacts with appropriate departments.
    Processes all visitors entering the institution by checking their identification, and using a metal detector to ensure no weapons and contraband enter the institution.
    Checks all visitors' identification upon departure from the institution to ensure against potential inmate escapes.
    Maintains changes to visiting files on a daily basis.
    Operates telephone switchboard and receives all incoming telephone calls and requests, and refers them to the appropriate department or individual for resolution.
    Initiates and responds to numerous calls within the institution, ascertaining the caller?s identity before any exchange of information and executes emergency measures given over the switchboard.
    Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.


    Travel Required

    Occasional travel - Travel may be required for training and/or work related issues.

    Supervisory status

    No

    Promotion Potential

    04

  • Job family (Series)

    0304 Information Receptionist

    Similar jobs

    • Receptionists
  • Requirements

    Requirements

    Conditions of Employment

    • U.S. Citizenship is Required.
    • See Special Conditions of Employment Section.
    • Selective Service Requirement: http://www.sss.gov

    Interagency Career Transition Assistance Plan (ICTAP) . The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1)this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified category using established category rating criteria. You must provide proof of eligibility with your application of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: Click Here
    The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: Click Here

    Qualifications

    To be considered for the position, you must meet the following qualification requirements:
    Education:
    Successfully completed 2 years of education above high school level in any field for which high school graduation or equivalent is the normal prerequisite is creditable. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One-year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
    NOTE: If you are using education to qualify, you MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here .
    For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications
    If you are selected for this position and qualified based on education, you will be required to provide an OFFICIAL transcript prior to your first day on duty.
    OR
    Experience:
    One year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
    Some examples of this qualifying experience are:

    • Experience in maintaining changes to visiting files on a daily basis.
    • Experience in receiving incoming telephone calls and requests, and refers them to the appropriate department or individual for resolution.
    • Experience in initiating and responding to numerous calls within the institution, ascertaining the caller?s identity before any exchange of information.

    OR

    Combination of Education and Experience:
    Equivalent combinations of successfully completed post-high school education and experience. This experience must have equipped you with the qualifications to perform the major duties of this position as described above.
    If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.
    **Your eligibility for consideration will be based on your responses to the questions in the application.**

    Education


    Please see Qualifications Section for education requirements.


    Additional information


    In accordance with 5 U.S.C. 3307, a maximum entry age of 36 has been established for initial appointment to a position in a Bureau of Prisons institution. If you are above the maximum entry age and have prior federal law enforcement coverage, you MUST submit an SF-50 to verify prior coverage.
    Qualified Preference Eligible Veterans may be exempt from meeting the maximum age of 37. Please refer to the Required Documents Section for the appropriate documentation to submit to validate veteran eligibility.
    Special Conditions of Employment Section:
    Appointment is subject to satisfactory completion of a pre-employment and panel interview, urinalysis, physical, and background investigation. All applicants are subject to, and must satisfactorily pass all screening requirements in relation to National Crime Information Center (NCIC) and credit check.
    All applicants not currently working in an institution will be required to complete a qualification inquiry regarding convictions of misdemeanor crimes of domestic violence in order to be authorized to carry a firearm.
    The Core Value Assessment (CVA) is an in-person assessment that must be facilitated at a Bureau of Prisons Human Resource Servicing office. On the day of the scheduled interview, a CVA will be administered. The applicant assessment must be completed within a 70 minute time period and a passing score must be obtained. Further employment consideration will not be extended if the applicant fails to complete the examination or fails to achieve a passing score. Note: The Core Value Assessment will not be administered to current BOP employees.
    Successful completion of the "Introduction to Correctional Techniques," three-week training course at Glynco, Georgia is required.
    Additional selections may be made if vacancies occur within the life of the certificate.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application will be evaluated and rated under DOJ's Category Rating and Selection Procedures. Based upon your self-reported responses to the assessment questions during the application process, your application will be placed into one of three categories: Best Qualified, Highly Qualified, or Qualified . Applications will be reviewed from the top quality category. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement. If you are found qualified for this job, your resume and supporting documentation will be compared to the responses you provided on the online assessment questionnaire.
    NOTE: Candidates within the top quality category and who are eligible for veterans preference will receive selection priority over non-veteran preference eligibles.
    If you are entitled to veterans preference, you should indicate the type of veterans preference you are claiming on your resume. Although veterans preference points are not assigned under the category rating procedures described under "How You Will Be Evaluated", veterans preference eligibles are listed ahead of non-veterans within each category for which they are qualified.
    In addition, qualified veterans with a compensable service-connected disability of 10% or more are placed at the top of the highest qualified category as defined by category rating procedures.
    What Competencies/Knowledge, Skills and Abilities are Required for this Position?
    The following Competencies/Knowledge, Skills and Abilities (KSA's) are required:

    • Ability to communicate orally.
    • Ability to organize the workflow of clerical and administrative support functions.
    • Ability to interpret and apply policies and procedures.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance

    Public Trust - Background Investigation

    Drug test required

    Yes

  • Required Documents

    Required Documents


    • Veterans' Preference Documentation: Veterans must demonstrate that they have been discharged or released from active duty under honorable conditions (i.e., the individual must have received either an honorable or general discharge). Certificate of Release or Discharge from Active Duty (DD-214 indicating type of discharge); or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal).
    • If you are currently on active duty, a statement from the appropriate Branch Personnel Office containing the following information: Name, Rank, Branch of Service, Active Duty time, Projected Separation Date and type of anticipated discharge must be provided.
    • If you are a disabled veteran, a Purple Heart recipient, or widow/widower of a veteran, the spouse of a disabled veteran or the parent of a disabled or deceased veteran, you SHOULD submit a completed Standard Form (SF) 15, "Application for 10-Point Veteran Preference", and the other required documentation identified on the reverse side of the SF-15 to support your preference claim. Documentation to support a disability must reflect the overall evaluation or percentage disability rating. Veterans must also demonstrate that they have been discharged or released from active duty under honorable conditions (i.e., the individual must have received either an honorable or general discharge).
    • Resume showing relevant experience (cover letter optional).
    • In order to receive credit for experience contained in an uploaded resume, your employment history must be documented in month/year format (MM/YYYY), reflecting starting date and ending date and include the number of hours worked per week. Failure to follow this format may result in disqualification.
    • A college transcript which includes the School Name, Student Name, Degree and Date Awarded (if applicable). (Note: If you are selected for this position, official transcript(s) will be required prior to your first day).
    • SF-50 for proof of prior LEO coverage, if applicable.

    Failure to provide these documents could possibly result in removal from consideration for this vacancy. If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, @, etc. Documentation should be identified/saved as VA Letter, DD214, or Transcripts.
    We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc.


    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .


    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.



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