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Director, Applications Support - Acute Care Applications - IT Clinical Support Full-time

at Sanford Health in South Dakota (Published at 27-12-2018)

**Job Title: ** Director, Applications Support - Acute Care Applications | IT Clinical Support | Sioux Falls
**City: ** Sioux Falls
**State: ** SD
**Department** **: ** IT Business Management Leadership Affiliate/Vendors
**Job Schedule: ** Full Time
**Shift: ** Days
**Hours Per Shift: **
**JOB SUMMARY**
Responsible for the direction, coordination, planning, budgeting and oversight of all activities related to the Applications Support department. Directs and manages the delivery of large or complex application development projects. Defines strategies and client needs focused on technology development. Provides culture direction and ensures the adoption of established culture. Communicates with information technology (IT) department and management. Monitors prompt response and support for technical issues. Ensures high standards and quality of technical work. Directs reviews of tools and technologies for improving performance and reducing costs. Responsible for developing metrics and accountabilities for the department functions. Coordinates and manages the strategy for multiple locations as they share job functions. Actively leads efforts to improve systems, processes and contracts that result in top performance. Understands and aligns with the strategic vision and executional priorities. Collaborates with the leadership team. Responsible for the interviewing, hiring, discipline of employees and any other personnel issues that arise. Completes performance appraisals. Handles day-to-day operations, while focusing on the broader view including strategic growth, best in class operational practices, and advocating for new technologies. Delivers high customer satisfaction and retention of profitable business through formal reports, and data analytics. Leads resolution across all areas within the operation organization. Responsible for oversight of vendor management, contracts, and support agreements. Responsible for statement of work review related to project leadership. Determines performance objectives/metrics and defines tools to measure progress and ensure consistent achievement of business objectives. Directs, motivates, develops and manages the performance of management team and key staff. Creates opportunities for individuals to exercise and grow new skills. Demonstrates the ability to provide strong leadership that mentors, develops and guides. Committed to growth including personal and professional development and life-long learning. Attends mandatory educational requirements as directed by the organization. Excellent presentation and communication skills, strong interpersonal skills and analytical skills necessary to develop policies, plans and goals. Able to work with growth and development needs. Strong negotiation and marketing skills are necessary. Able to balance multiple complex projects and deadlines by determining critical issues, timelines, and priorities. Knowledge of current clinical practice, regulatory healthcare requirements, and healthcare information systems.
**POSITION RESPONSIBILITIES**
Coaches team leaders on issues, problems, and solution methods. Positions the company in anticipation of new marketplace trends, opportunities, and vulnerabilities. Provides customer focused vision, strategy and leadership that exceeds customer expectations. Advocates the development of new technologies and tools for business development. Introduces new perspectives and information to the team in order to stimulate innovation and change. Promotes an organizational culture that balances individual initiative and team collaboration and sharing of successes. Constructs strategic partnerships with technology vendors. Designs budget management strategies that are in line with the organization's central goals. Influences the process of determining team strategy and policy. Ensures that goals of performance development programs are consistent with objectives for overall workforce effectiveness.
**DEPARTMENT DETAILS**
**QUALIFICATIONS**
Bachelor's Degree required. Master's Degree preferred. Area of focus in computer or healthcare related field preferred. Five years experience in management role preferred.
Certification in application area, if applicable. Certification needs to be obtained within one year of hire date and within three attempts of certification testing. Information Technology Infrastructure Library (ITIL) Foundation Certification or Sanford Health's in-house training preferred.
**About Sanford Health: **
At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care,
leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research,
education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition
here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families
and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
**City: ** Sioux Falls
**State: ** SD
**Job Function: ** Information Technology
**Job Schedule: ** Full Time
**Shift: ** Days
**Req Number: ** WD01473


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