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Director, Technology - Quality Assurance & Operational Change Management - IT Full-time

at Sanford Health in South Dakota (Published at 27-12-2018)

**Job Title: ** Director, Technology - Quality Assurance & Operational Change Management | IT | Sioux Falls
**City: ** Sioux Falls
**State: ** SD
**Department** **: ** IT Business Management Leadership Affiliate/Vendors
**Job Schedule: ** Full Time
**Shift: ** Days
**Hours Per Shift: **
**JOB SUMMARY**
Responsible for the direction, coordination, planning, budgeting and oversight of all activities related to the department. Leads the implementation, operation, and maintenance of all components of the applications to support IT customers, and to achieve established objectives, promote quality, and drive business value in compliance with internal and external policies and procedures. Directs and manages the delivery of large or complex projects. Works closely with appropriate IT governing bodies and other IT leaders to ensure high quality service deliver and ongoing support. Partners with operational leaders within and beyond IT to identify, assess, and prioritize meaningful opportunities to use applications within departmental settings, and to develop the people, processes, and technologies to achieve that objective. Provides culture direction and ensures the adoption of established culture. Communicates with IT department and Management. Monitors prompt response and support for technical issues. Ensures high standards and quality of technical work. Directs reviews of tools and technologies for improving performance and reducing costs. Responsible for developing metrics and accountabilities for the department functions. Coordinates and manages the strategy for multiple locations as they share job functions. Actively leads efforts to improve systems, processes and contracts that result in top performance. Understands and aligns with the strategic vision and executional priorities. Collaborates with the leadership team. Responsible for the interviewing, hiring, discipline of employees and any other personnel issues that arise. Completes performance appraisals. Handles day-to-day operations, while focusing on the broader view including strategic growth, best in class operational practices, and advocating for new technologies. Delivers high customer satisfaction and retention of profitable business through formal reports, and data analytics. Leads resolution across all areas within the operation organization. Responsible for oversight of vendor management, contracts, and support agreements. Responsible for statement of work review related to project leadership. Determines performance objectives/metrics and defines tools to measure progress and ensure consistent achievement of business objectives. Directs, motivates, develops and manages the performance of management team and key staff. Creates opportunities for individuals to exercise and grow new skills. Demonstrates the ability to provide strong leadership that mentors, develops and guides. Committed to growth including personal and professional development and life-long learning. Attends mandatory educational requirements as directed by the organization. Must have excellent presentation and communication skills, strong interpersonal skills and analytical skills necessary to develop policies, plans and goals. Able to work with growth and development needs. Strong negotiation and marketing skills are necessary. Able to balance multiple complex projects and deadlines by determining critical issues, timelines, and priorities. Knowledge of current clinical practice, regulatory healthcare requirements, and healthcare information systems.
**POSITION RESPONSIBILITIES**
Provides customer focused vision, strategy and leadership that exceeds customer expectations. Advocates the development of new technologies and tools for business development. Introduces new perspectives and information to the team in order to stimulate innovation and change. Promotes an organizational culture that balances individual initiative and team collaboration and sharing of successes. Constructs strategic partnerships with technology vendors. Designs budget management strategies that are in line with the organization's central goals. Influences the process of determining team strategy and policy. Ensures that goals of performance development programs are consistent with objectives for overall workforce effectiveness. Coaches team leaders on issues, problems, and solution methods. Positions the company in anticipation of new marketplace trends, opportunities, and vulnerabilities.
**DEPARTMENT DETAILS**
The Director, IT Quality Assurance & Operational Change Management is responsible for the strategy, planning and execution of the IT Quality Management Office (QMO) and Operational Change Office (OCO). Additionally, this leader is accountable for a team of IT Quality Assurance and operations professionals. This role provides thought leadership that will help to mature our Quality Assurance Management, and Quality Engineering practices.
As Director of IT Quality Assurance & Operational Change Management you will define the strategic direction of IT QA for the Sanford Health. Your ability to partner with the development teams & IT management, define the automated test strategy, and evolve agile development practices within Sanford Health IT will be critical to your success. In this role, you will define the strategic direction of software QA for the company. Your ability to partner with the development teams & IT management, define the automated test strategy, and evolve agile development practices will be critical to your success.
**QUALIFICATIONS**
Bachelor?s Degree in Computer Science, MIS, Business, or a related field. Master's Degree preferred.
Minimum five years' experience in management required.
ITIL Foundation certification preferred.
**About Sanford Health: **
At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
**City: ** Sioux Falls
**State: ** SD
**Job Function: ** Information Technology
**Job Schedule: ** Full Time
**Shift: ** Days
**Req Number: ** WD01470


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