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Host Full-time

at Accomplice Beer Company | Finally Restaurant Group in Wyoming (Published at 20-12-2018)

Professional Profile:

The Host has an important role of protecting, maintaining and evolving the restaurants culture through adhering, teaching and preserving the integrity of our customer standards. Food and beverage are at the heart of the definition of our culture and business. The Host works closely with the Manager on Duty to ensure that the following key result areas will be successfully achieved:

  • Customer Service
  • Brand Ambassador
  • Sanitation & Cleanliness
  • Face of the Restaurant
  • Customer Service

The Host contributes to the success of the restaurant by controlling the flow of Guests within the restaurant. The Host?s responsibility is to create a positive first and last professional image for our Guests and to support all team members.

The Host has the following leadership attributes:

  • Answer the phones in a friendly and timely manner.
  • Greet Guests when they arrive and thank them as they depart in a sincere and friendly manner. As Guests leave thank guests and invite them to return.
  • Provide our Guests with accurate and detailed information regarding our restaurant.
  • Maintain the arrival area throughout the shift and make sure it is always clean and organized and cleanliness of restrooms.
  • Monitor the flow of the restaurant including table turnover, Guest arrival, Guest departure, seating rotation and pace of the restaurant.
  • Work with the service staff to reset tables in a quick and efficient manner.
  • Communicate the needs of the Guests to management and service staff as needed.
  • Locate and seat Guests in an efficient and comfortable manner.
  • Make sure our Guests are comfortable as they wait, including the passing of ?crowd pleasers?. Food on a wait is bread with honey butter or chips and salsa.
  • Assist with the sale of gift certificates and merchandise.
  • Welcome and assist job applicants.
  • Assist with locating Guests for phone calls or messages.
  • Ring in Apples.
  • Manage all aspects of To-Go orders.

A successful Host from outside the organization will have the following qualifications:

  • Professional verbal communication skills. Must be able to speak, read, write and understand the primary language of the restaurant.
  • Organization and time management skills.
  • Works well under pressure.
  • Can effectively solve problems.
  • Able to take direction.
  • Can be flexible as needs dictate.
  • Works well with other people in a team environment.
  • Service driven.
  • Excellent attendance is required with schedule flexibility determined by business needs.
  • Must be able to work all shifts when the restaurant is open.
  • Enthusiastic personality.
  • Ability to multi-task.

A successful Host from outside the organization will have the following experience levels:

  • Prior experience in a full-service, high-volume restaurant preferred but not required.

A successful Host from outside the organization must have the following physical requirements:

  • Must be able to work in a fast-paced, high-energy and physically demanding environment.
  • Will spend majority of the time standing and walking.
  • There will be occasional exposures to cold, heat and water.
  • Will be required to use physical capabilities such as: walking, bending, kneeling, reaching, lifting, climbing and stooping.
  • Will transport and carry objects, such as a high chair, weighing up to 30 pounds, at least 15 times per shift.
  • Must be able to speak clearly and listen attentively to Guests and other Team members.
  • Must be able to hear with 100% accuracy with correction.
  • Must be able to see to 20/20 vision with correction.

A successful Host for the restaurant is required to follow these guidelines in order to dress in a safe, sanitary and professional manner.

  • Black slacks or knee-length skirt.
  • No capris.
  • Black blouse or dress shirts with a minimum cap sleeve.
  • Black close-toed, non-slip shoes.
  • Hair always worn up.
  • No finger nail polish.
  • Minimal small jewelry.

Brand: Accomplice Beer Company
Address: 115 W. 15th Street Cheyenne, WY - 82001
Property Description: WY 9 WRCH Accomplice
Property Number: 9


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